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Let your agent look up and update Ragic records while it talks to callers.

Ragic holds the records your business runs on: customers, orders, inventory, jobs. With AgentCalls connected to Ragic, your agent can search those records during a call and answer from live data instead of asking the caller to wait. It can also add new entries, so a request taken on the phone lands in your database straight away. You connect your Ragic account once from the AgentCalls dashboard, and your agent works within the tables you allow.

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What your agent can do with Ragic

  • Search Ragic records by name, phone number, order number or any field during a call
  • Answer status and stock questions from live data, not from memory
  • Create new records when a caller places an order or submits a request
  • Log call notes against the right customer or job without manual entry

Ragic exposes 7 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Order status check

  1. Caller

    Hi, I placed an order last week and want to know if it has shipped.

  2. Agent

    Sure. Can I have the name on the order or the phone number you used?

  3. Caller

    It's Dana Morales, 555-0142.

  4. Agent

    Thanks, Dana. Order 4471 was packed this morning and left our warehouse at 2 pm. You should have tracking within the hour.

New service request

  1. Caller

    I need someone to look at my HVAC unit. It's not cooling properly.

  2. Agent

    I can get that booked. What's the address and the best number to reach you?

  3. Caller

    14 Harbor Lane, and 555-0198.

  4. Agent

    Got it. I've opened a service request for 14 Harbor Lane. Our technician, Luis, has an opening tomorrow at 10 am. Does that work?

Stock check before a sale

  1. Caller

    Do you still have the 20-inch blue bike in stock?

  2. Agent

    Let me check the inventory for you.

  3. Agent

    Yes, we have four in stock in the blue 20-inch model. Would you like me to hold one for pickup today?

  4. Caller

    Yes, please. Under the name Chen.

  5. Agent

    Done. One blue 20-inch bike is held under Chen until 6 pm today.

How to connect Ragic

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Ragic

    From Integrations in the dashboard, choose Ragic and enter the connection details from your Ragic account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Ragic actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Ragic during the call or after it?

Both. During a call your agent can search Ragic and create records in real time. It can also write call notes to Ragic once the call ends.

What do I need to connect Ragic?

You need an active Ragic account and its connection details from the Ragic settings page. Enter them once in the AgentCalls dashboard, then choose which records your agent can search and create.

Which plan includes the Ragic integration?

Integrations, including Ragic, are included from the Growth plan.

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Put your agent to work with Ragic.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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