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Ask your phone agent to check and update your Prisma database during the call.

Connect Prisma to AgentCalls and your voice agent can work with your Prisma projects and databases while it talks to a caller. It can run read-only queries to answer questions from live data, such as an order status or a record count, and it can create a project or database when a new client needs one. Connect once by signing in to Prisma from the AgentCalls dashboard, and set limits on what the agent is allowed to change.

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What your agent can do with Prisma

  • Answer caller questions by running read-only SQL queries against your Prisma databases
  • Create a new Prisma project or Postgres database in a chosen region during a call
  • Create a database connection for a new application or client environment
  • Run approved data updates, such as recording a status change, with safe parameterized commands

Prisma exposes 22 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Checking an order status

  1. Caller

    Hi, I'm calling about order 4821. Has it shipped yet?

  2. Agent

    Let me look that up for you. Order 4821 was packed this morning and left our warehouse at 11:40. It should reach you by Thursday.

  3. Caller

    Perfect, thank you.

Setting up a new client workspace

  1. Caller

    We just signed on and need a database for our new project in the EU.

  2. Agent

    I can set that up now. Which name would you like for the project, and should it sit in the Frankfurt region?

  3. Caller

    Call it Harbor Logistics, and yes, Frankfurt is fine.

  4. Agent

    Done. Harbor Logistics is created with a managed Postgres database in Frankfurt. I've sent the connection details to your team inbox.

Following up on a customer record

  1. Caller

    Can you update my account and mark the renewal as confirmed?

  2. Agent

    Sure. I found your account under the email you used. I've marked the renewal as confirmed for next month. Is there anything else you need changed?

  3. Caller

    No, that's all. Thanks.

How to connect Prisma

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Prisma

    From Integrations in the dashboard, choose Prisma and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Prisma actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Prisma during the call or after it?

Both. During a call the agent can look up records and make approved changes in real time. It can also use Prisma for follow-up tasks, such as creating a database after the call ends.

What do I need to connect Prisma?

You need a Prisma account with access to the workspace you want to use. Sign in to Prisma from the AgentCalls dashboard and the connection is made with one click.

Which plan includes the Prisma integration?

Integrations, including Prisma, are included from the Growth plan.

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Put your agent to work with Prisma.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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