Start free

Connect Placekey so your agent can turn any address into a clean location ID during a call.

Placekey gives every physical place a unique, shared identifier. With AgentCalls connected to Placekey, your agent can take an address a caller gives, look up its coordinates, and return a standard Placekey ID. That makes it easy to match a new caller to the right location in your records, avoid duplicate entries for the same site, and confirm a service address before booking. Connect your Placekey account in the AgentCalls dashboard and your agent can use these lookups during live calls.

Start freeSee pricing

What your agent can do with Placekey

  • Convert a spoken street address into a unique Placekey ID during the call
  • Look up latitude and longitude for any address a caller provides
  • Turn coordinates into a Placekey ID when a caller shares a map pin or location
  • Confirm a service address matches an existing location before booking or dispatch

Placekey exposes 4 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Confirming a service address before booking

  1. Caller

    Hi, I'd like someone to look at our walk-in cooler. We're at 214 Mercer Street, Suite 3, in Jersey City.

  2. Agent

    Thanks. Let me check that address against our location records so the technician goes to the right site.

  3. Agent

    I have it on file as your Mercer Street location. Is that the same building with the loading dock on the north side?

  4. Caller

    Yes, that's the one.

  5. Agent

    Great. I can book a visit for Thursday between 9 and 11 in the morning. Does that work?

Matching a caller to an existing location

  1. Caller

    I think I'm already in your system, but under a different spelling of my shop address. It's 88 Harbor Road, Unit B, Brighton.

  2. Agent

    Let me run that address and see if it matches a location we already have.

  3. Agent

    I found a match: 88 Harbor Rd, Unit B. It's the same location as the account under Patel Hardware. Is that you?

  4. Caller

    That's right. Can you update my phone number on that account?

  5. Agent

    Sure. What's the best number to reach you on?

Outbound follow-up at a new site

  1. Agent

    Good afternoon, this is the team at Oakridge Dental calling about your new office at 1450 East Sunrise Boulevard, Fort Lauderdale.

  2. Agent

    I've checked the address and created a location record for it, so your appointment reminders will go to the right place.

  3. Caller

    Oh good, thanks for catching that. Is there anything else I need to do?

  4. Agent

    Just confirm your opening hours for that office, and I'll save them with the record.

How to connect Placekey

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Placekey

    From Integrations in the dashboard, choose Placekey and enter the connection details from your Placekey account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Placekey actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

Google SheetsVerifiedSpreadsheets & databasesGoogle Sheets is a cloud-based spreadsheet tool enabling real-time collaboration, data analysis, and integration with…SupabaseSpreadsheets & databasesSupabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and real-time…AirtableSpreadsheets & databasesAirtable merges spreadsheet functionality with database power, enabling teams to organize projects, track tasks, and…Code InterpreterSpreadsheets & databasesCodeInterpreter extends Python-based coding environments with integrated data analysis, enabling developers to run…SerpApiSpreadsheets & databasesSerpApi provides a real-time API for structured search engine results, allowing developers to scrape, parse, and…ExaSpreadsheets & databasesExa focuses on data extraction and search, helping teams gather, analyze, and visualize information from websites…

All Spreadsheets & databases integrations

Questions, answered.

Does the Placekey lookup work during the call or after it?

Both. Your agent can run an address lookup while the caller is on the line, and the result can be saved to your records straight away or after the call ends.

What do I need to connect Placekey?

You need a Placekey account with your own credentials. Sign in to the AgentCalls dashboard, open Integrations, and connect Placekey from the tool settings.

Which plan includes this integration?

Tool integrations, including Placekey, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Placekey.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

Start freeSee pricing