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Give your agent a memory. Search and update vector records during calls.

Connect Pinecone to AgentCalls and your agent can look up and store information while it is on the phone. Pinecone holds your business data as searchable vectors, so the agent can find the right answer from your own documents, FAQs, or past records even when the caller phrases the question differently. Set it up once from your AgentCalls dashboard using your Pinecone credentials. The agent then uses the connected indexes during calls and after them.

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What your agent can do with Pinecone

  • Search your knowledge base during a call and answer from your own documents and FAQs
  • Find similar past records, such as previous orders or support cases, to give callers context
  • Store new notes or details from a call into a Pinecone namespace for later retrieval
  • Create and manage namespaces to keep data for different clients, locations, or product lines separate

Pinecone exposes 48 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Product question answered from your own catalog

  1. Caller

    Hi, do you carry the Ridgeline 40 inch roller bag? I need it in navy.

  2. Agent

    Let me check that for you. The Ridgeline 40 comes in navy and charcoal. The navy is in stock at our Austin store and ships in two days online.

  3. Caller

    Great, can you send me the link by text?

  4. Agent

    Sure, I will text it to the number you are calling from now.

Recalling a previous support case

  1. Caller

    Hi, this is Maya Okafor. The replacement filter we sent in March still has a leak.

  2. Agent

    Thanks, Maya. I found your March case. The filter was sent under warranty on March 12. I am logging this as a repeat issue and adding it to your record.

  3. Caller

    Can someone call me back tomorrow morning?

  4. Agent

    Yes. I have booked a callback for tomorrow at 9:30 AM with our service team.

Outbound follow-up on a saved quote

  1. Agent

    Hello, this is calling from Brightside Dental for James Lee. Is this a good time for a quick update on your quote?

  2. Caller

    Yes, go ahead.

  3. Agent

    Your whitening quote from last week is 240 pounds. We now have an opening on Thursday at 2 PM. Would you like me to hold it for you?

  4. Caller

    Yes, Thursday at 2 works.

How to connect Pinecone

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Pinecone

    From Integrations in the dashboard, choose Pinecone and enter the connection details from your Pinecone account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Pinecone actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Pinecone during the call or only after it?

Both. During a call your agent can search your indexes to answer a question or find a record. It can also store notes or details from the call afterwards.

What do I need to connect Pinecone?

You need a Pinecone account with an active project and its credentials. Sign in to the AgentCalls dashboard, open Integrations, choose Pinecone, and enter your credentials from the Pinecone settings page.

Which plan includes the Pinecone integration?

Integrations, including Pinecone, are included from the Growth plan.

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Put your agent to work with Pinecone.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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