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Connect Piggy so your agent can check loyalty balances and answer rewards questions on the phone.

Customers often call to ask how many points they have, when a cashback reward will arrive, or how to use a discount. With Piggy connected, your agent can look up a customer's loyalty status during the call, explain how earning and redemption work, and send the details by text. Your team stops fielding routine rewards questions, and repeat buyers get a fast, clear answer. The connection uses your own Piggy settings and runs inside your AgentCalls dashboard.

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What your agent can do with Piggy

  • Look up a customer's points balance and cashback status during the call
  • Explain how to earn points and redeem a reward or discount
  • Confirm when a pending cashback reward is expected to be credited
  • Send the customer a text with their balance and how to redeem
  • Flag a missing reward to your team for manual review

Piggy exposes 14 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound rewards balance question

  1. Caller

    Hi, I want to know how many points I have left before my next order.

  2. Agent

    Sure, I can check that. Can I have the email address on your account?

  3. Caller

    It's dana.ross@mail.com.

  4. Agent

    Thanks, Dana. You have 1,240 points, which is enough for a 12 dollar discount. I can text you the details now if you like.

  5. Caller

    Yes, please send it.

Cashback not yet credited

  1. Caller

    I ordered a jacket last Tuesday and I still don't see my cashback.

  2. Agent

    Let me check the status of that order for you. One moment.

  3. Agent

    Your cashback of 8.40 pounds is pending. It usually credits within five working days after delivery, and your parcel was delivered on Friday, so it should appear by Thursday.

  4. Caller

    Okay, that's fine. Thanks.

Outbound reminder to use points

  1. Agent

    Hello, this is a quick call from Harbor Coffee. Am I speaking with Omar?

  2. Caller

    Yes, that's me.

  3. Agent

    You have 500 reward points that expire at the end of the month. Would you like me to show you how to use them on your next order?

  4. Caller

    Sure, that would help.

How to connect Piggy

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Piggy

    From Integrations in the dashboard, choose Piggy and enter the connection details from your Piggy account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Piggy actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Piggy during the call or after it?

Both. Your agent can look up balances and reward status while the caller is on the line, and it can follow up later with a text or an outbound call.

What do I need to connect Piggy?

You need an active Piggy account. Add your Piggy credentials from the tool's settings in your AgentCalls dashboard, then turn on the integration.

Which plan includes the Piggy integration?

Integrations, including Piggy, are included from the Growth plan.

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Put your agent to work with Piggy.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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