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Let your phone agent check absences, attendance and employee details in Personio.

AgentCalls connects to Personio so your agent can answer staff and candidate questions on the phone using live HR data. Your agent can look up a person's employment details, check absence and attendance periods, list absence types and document categories, and find out which documents are on file. It reads from Personio during the call, so answers match what is recorded in your HR system. Read-only access keeps records unchanged.

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What your agent can do with Personio

  • Check a person's employment status, type and working hours during a call
  • Look up upcoming or past absence periods and the absence types in use
  • Confirm attendance periods for a person or project within a date range
  • Tell staff which document categories exist and whether a document is on file
  • Answer common HR questions from the employee attributes in Personio

Personio exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Staff member checks their remaining leave

  1. Caller

    Hi, this is Maya Lindqvist. Can you tell me how many days of holiday I have booked for next month?

  2. Agent

    Sure, Maya. I can see one approved holiday period from the 14th to the 18th of next month, five days in total. Do you want the details of that period sent to your email?

  3. Caller

    No need, thanks. Is that all I have booked?

  4. Agent

    Yes, that is the only absence period scheduled for next month in Personio.

Manager confirms a team member's working hours

  1. Caller

    I need to confirm the contracted hours for Daniel Ortiz before I approve his rota.

  2. Agent

    Daniel Ortiz is on a full-time employment, 38 hours a week, with the status active since the 2 March start date.

  3. Caller

    Perfect, that matches. Thanks.

  4. Agent

    You are welcome. Anything else I can check for the team?

Candidate asks about onboarding paperwork

  1. Caller

    Hello, I start on Monday. Do I still need to upload my right-to-work document?

  2. Agent

    Let me check. I can see your contract document is on file, but there is no document in the right-to-work category yet. Please upload it through the link in your onboarding email before Monday.

  3. Caller

    Got it, I will do that tonight. Thank you.

  4. Agent

    Happy to help. Good luck with your first day.

How to connect Personio

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Personio

    From Integrations in the dashboard, choose Personio and enter the connection details from your Personio account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Personio actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or only afterwards?

It works during the call. When a caller asks a question, your agent looks up the matching Personio data and answers in the same conversation. It does not need a follow-up step.

What do I need to connect Personio?

You need an account with Personio and the credentials for the integration, which you create in Personio's settings. Then sign in to the AgentCalls dashboard and add Personio under tools. Integrations are included from the Growth plan.

Can the agent change records in Personio?

This integration reads data only. It can look up employees, absences, attendance, employments and documents, but it does not edit or create records.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Personio.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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