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Let your agent check Payhip orders and answer buyer questions on the phone.

Connect Payhip and your agent can look up a buyer's purchase, confirm a payment, or check whether a subscription is active while they are on the line. Callers get answers straight away instead of waiting for an email reply. Your agent can also flag a refund request or a cancelled subscription so your team follows up on the right case. Connection uses your own Payhip settings, so your agent only sees the orders and subscriptions you allow.

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What your agent can do with Payhip

  • Confirm a buyer's purchase and the product they bought while on the call
  • Check whether a subscription is active, cancelled or about to renew
  • Flag a refund request so your team can review it the same day
  • Note a new subscription or cancellation for your records after the call

Payhip exposes 9 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Buyer asks if their payment went through

  1. Caller

    Hi, I bought the bread baking course last night but I didn't get the download link.

  2. Agent

    Thanks for calling. Can I have the email address you used at checkout?

  3. Caller

    It's sara.lindqvist@mail.com.

  4. Agent

    I can see your payment of $49 for the bread baking course went through at 9:42 last night. The download link is on its way to that address now. Do you want me to resend it?

Subscriber asks about renewal

  1. Caller

    Am I still on the monthly plan? I want to check before it charges me again.

  2. Agent

    Sure. Which email is the account under?

  3. Caller

    james@brightrootstudio.co.uk

  4. Agent

    You're active on the monthly plan. The next charge is on the 14th for £12. Would you like me to note a cancellation request for our team?

Customer follow-up after a refund request

  1. Caller

    Hi, I'm calling about the planner I bought last week. It arrived damaged.

  2. Agent

    I'm sorry to hear that. I can see the order from Tuesday. Can you tell me what's wrong with it?

  3. Caller

    The cover is cracked and two pages are torn.

  4. Agent

    Thanks. I've logged a refund request on that order and flagged it for our team to review today. You'll hear back by email within one business day.

How to connect Payhip

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Payhip

    From Integrations in the dashboard, choose Payhip and enter the connection details from your Payhip account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Payhip actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or after it?

Both. During a call your agent can look up orders and subscriptions and answer the caller right away. After a call it can log notes such as a refund request or a cancellation so your team can act on them.

What do I need to connect Payhip?

You need a Payhip account. Connect it from the AgentCalls dashboard using the credentials in your Payhip settings. Sign in to the dashboard, open Integrations and follow the steps.

Which plan includes this integration?

Payhip is included from the Growth plan. Integrations are not available on the Starter plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Payhip.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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