Customer asks about an overdue invoice
- Caller
Hi, I'm calling about invoice 1042. I think I still owe something on it.
- Agent
Of course. Let me check that for you. I can see an open chase for Maria Lopez, with a balance of 480 dollars that was due on the 3rd.
- Caller
Oh, I thought I'd paid that last week.
- Agent
I can't see a payment against it yet. Would you like me to send you the payment link again by email now?