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Order Desk on your phone line. Your agent checks orders, adds items and logs notes during the call.

Order Desk holds your orders, shipments, inventory and store data in one place. Connect your Order Desk account to AgentCalls and your voice agent can work with those records while it talks to a customer. It can look up an order, add a line item, record a shipment, or add a timestamped note to an order history. Callers get answers from live data, and your team gets a clean record of every change the agent made. The agent only changes records you allow it to touch.

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What your agent can do with Order Desk

  • Look up an order and its status while the caller is on the line
  • Add one or several line items to an existing order
  • Create shipment records for orders and confirm them by phone
  • Add a timestamped note to order history for every call
  • Create new inventory items with unique SKUs when stock is added

Order Desk exposes 20 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound order status check

  1. Caller

    Hi, I placed an order last Tuesday under the name Maria Lopez. I want to know if it has shipped.

  2. Agent

    Thanks, Maria. I found your order. It was packed yesterday and the shipment is on its way. The tracking update is in your confirmation email.

  3. Caller

    Great, thank you.

  4. Agent

    You're welcome. I've added a note to the order that you called about the status.

Adding an item to an existing order

  1. Caller

    I need to add a second blue medium shirt to my order from this morning.

  2. Agent

    Sure. I see your order from 9:40 am. I can add one blue medium shirt to it. Should I go ahead?

  3. Caller

    Yes, please.

  4. Agent

    Done. The shirt is now on your order. The total has been updated, and you'll get the new amount in your receipt.

Outbound shipment confirmation

  1. Agent

    Hello, this is a call from Harbor Coffee Co. Am I speaking with James Okafor?

  2. Caller

    Yes, that's me.

  3. Agent

    Your order of two 1 kg bags of espresso blend has been packed and is ready to ship. Can I create the shipment for you now?

  4. Caller

    Yes, go ahead.

  5. Agent

    The shipment is created and tracked. You'll receive it within three business days.

How to connect Order Desk

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Order Desk

    From Integrations in the dashboard, choose Order Desk and enter the connection details from your Order Desk account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Order Desk actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Order Desk during the call or after it?

Both. During a call your agent can look up orders, add items and create shipments. Each action is logged so your team can review it afterward.

What do I need to connect Order Desk?

You need an Order Desk account. In the AgentCalls dashboard, sign in and enter your Order Desk credentials from the tool's settings. The connection takes a few minutes.

Which plan includes the Order Desk integration?

Integrations, including Order Desk, are included from the Growth plan. Check the pricing page for current plan details.

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Put your agent to work with Order Desk.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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