Connect OneUp so your agent can check and schedule social posts by phone.

OneUp manages posts, comments, and accounts across social networks. With OneUp connected, your agent can look up what is scheduled, create or edit a post for your connected accounts, and reply to a comment on a social post. A caller asking when your next post goes out gets a direct answer. A customer who wants a post changed can have it updated during the call. Your team stays in control of what is published, and anything permanent, such as deleting a post or comment, is kept for you to handle yourself.

What your agent can do with OneUp

  • Look up scheduled, drafted, and published posts across your connected social accounts
  • Create a text, image, or video post for selected accounts, scheduled or saved as a draft
  • Edit the content of a post that is still scheduled
  • Publish a reply to a comment on a connected social post

OneUp exposes 27 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

A caller asks when the next promotion goes live

  1. Caller

    Hi, I saw a promo on Instagram for a weekend discount. Is it still running?

  2. Agent

    Let me check. Yes, the post is scheduled for Friday at 9 a.m. and runs through Sunday night.

  3. Caller

    Great, can you tell me what the discount is?

  4. Agent

    It is 20 percent off all framed prints. I can send you the link to the offer page now.

A customer asks to fix a typo in a scheduled post

  1. Caller

    This is Dana Reyes from Brightleaf Florist. Our Thursday post has the wrong opening time.

  2. Agent

    I can see the Thursday post. It is scheduled for 7 a.m. What time should it say?

  3. Caller

    It should say 8 a.m., not 7.

  4. Agent

    Done. I changed the post to 8 a.m. It still publishes Thursday at its original time.

A caller asks an outbound follow-up about a reply to their comment

  1. Agent

    Hi, this is calling from Harbor Dental about the comment you left on our post about whitening. Do you have a few minutes?

  2. Caller

    Yes, I asked whether the treatment works on crowns.

  3. Agent

    Thanks. It does not work on crowns, so I have posted a reply under your comment with the details and our front desk number.

  4. Caller

    Perfect, thank you.

How to connect OneUp

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect OneUp

    From Integrations in the dashboard, choose OneUp and enter the connection details from your OneUp account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the OneUp actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Questions, answered.

Does the OneUp integration work during the call or after it?

It works during the call. Your agent can look up posts, create or edit a scheduled post, and reply to a comment while the caller is still on the line.

What do I need to connect OneUp?

You need an account with OneUp and its connection details from your OneUp settings. Enter them in the AgentCalls dashboard once, and your agent can use the connected tool from then on.

Which plan includes OneUp?

Integrations, including OneUp, are included from the Growth plan.

Can the agent delete posts or comments?

No. Deleting a post or comment is permanent, so your agent cannot do it. Your team handles those in OneUp.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with OneUp.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.