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Read text from photos and PDFs during a call with OCR.space.

Connect OCR.space to AgentCalls and your agent can read text from images and PDFs a caller sends or refers to. When a customer asks about an invoice, a form, or a delivery note, the agent can pull the text out and act on it during the call. Connect the account once from your AgentCalls dashboard, and the agent can use OCR.space as part of the tools it works with on your calls.

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What your agent can do with OCR.space

  • Read text from a photo or scanned PDF a caller has shared, such as a receipt or a form
  • Pull out key details like names, dates, amounts, and reference numbers during the call
  • Check a submitted document against your records before confirming the next step
  • Send the extracted details to your other tools so the team has them after the call

OCR.space exposes 3 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Confirming a supplier invoice

  1. Caller

    Hi, I'm calling about invoice 4471 from Brightline Supplies. I sent a photo of it this morning.

  2. Agent

    Thanks, Maria. Let me read that document now. I can see invoice 4471, dated March 12, for 2,380 dollars.

  3. Caller

    Good. Can you confirm the due date is April 11?

  4. Agent

    Yes, the due date on the invoice is April 11. I've noted it on your account.

Reading a delivery note

  1. Caller

    The driver left a signed delivery note at the door. I took a picture of it.

  2. Agent

    Got it. Can you send the photo to this number so I can read it?

  3. Caller

    Sent. Can you tell me how many cartons it lists?

  4. Agent

    The note lists 14 cartons, order reference PO-2290, received today at 10:40 am.

Following up on a sent form

  1. Agent

    Hello, this is calling from Harbor Dental about the intake form you uploaded last week. Is now a good time?

  2. Caller

    Sure, go ahead.

  3. Agent

    I read your form and one field, the insurance member ID, came out unclear. Could you read it back to me?

  4. Caller

    It's HX 40817 2290.

  5. Agent

    Thank you, I've saved that. Your appointment on Thursday at 2 pm is still confirmed.

How to connect OCR.space

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect OCR.space

    From Integrations in the dashboard, choose OCR.space and enter the connection details from your OCR.space account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the OCR.space actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

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All Documents, notes & files integrations

Questions, answered.

Does the agent read documents during the call or after it?

Both. During a call, the agent can read a document the caller has shared and use the details straight away. It can also process documents after the call when a follow-up is needed.

What do I need to connect OCR.space?

You need an OCR.space account with its own credentials. Add those from the tool's settings, then connect them in the AgentCalls dashboard. Sign in to your AgentCalls dashboard to complete the connection.

Which plan includes OCR.space?

Integrations, including OCR.space, are included from the Growth plan.

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Put your agent to work with OCR.space.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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