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Read text from documents during a call with OCR Web Service on AgentCalls.

Connect OCR Web Service to your AgentCalls agent and it can check your account, read text from images your customer sends, and pull processing logs when a caller asks about a job. Your agent can confirm how many pages remain on your plan, tell a caller when a subscription renews, and look up whether a document was processed. Connect the tool once from your AgentCalls dashboard, then your agent uses it on live calls and during follow-ups.

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What your agent can do with OCR Web Service

  • Check remaining pages, plan, and expiry date before a customer sends a document
  • Run OCR on an image a caller sends you and return the recognized text
  • Look up processing logs for a date range when a caller asks about a past job
  • Confirm account status to your team after a call with a short summary

OCR Web Service exposes 4 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks whether their scanned invoice was processed

  1. Caller

    Hi, I sent a scan of an invoice on Monday. Did it go through?

  2. Agent

    Sure. Can I have the date you sent it, or the file name if you have it?

  3. Caller

    It was Monday the 9th, the file is called Hartley_March_invoice.

  4. Agent

    Thanks. I found it in the logs from that day. It was processed successfully, and the text has been saved to your account.

Account check before a larger batch

  1. Caller

    We want to send about 400 receipts this week. Do we have enough pages left?

  2. Agent

    Let me check your account. You have 1,250 pages remaining on your Business plan, and it renews on June 30.

  3. Caller

    Good, that covers it. Can you tell me if we need to upgrade before the end of the month?

  4. Agent

    No upgrade needed. I'll note in your account summary that the batch is planned, so your team can review usage on Friday.

Follow-up call about a text extraction

  1. Agent

    Hello, this is calling from Northgate Dental about the form you uploaded on Tuesday. The text was read, but the date of birth field came back unclear. Can you confirm it?

  2. Caller

    Sure, it's 14 March 1982.

  3. Agent

    Thank you, I've recorded 14 March 1982 against your file. Your appointment on Thursday at 10:30 is still confirmed.

How to connect OCR Web Service

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect OCR Web Service

    From Integrations in the dashboard, choose OCR Web Service and enter the connection details from your OCR Web Service account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the OCR Web Service actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Documents, notes & files integrations

Questions, answered.

Does it work during the call or after?

Both. Your agent can check account status and processing logs while a caller is on the line, and it can run text recognition on a file during the call or in a follow-up.

What do I need to connect OCR Web Service?

An account with OCR Web Service and its credentials from the tool's settings. Sign in to your AgentCalls dashboard, choose OCR Web Service, and enter those details once.

Which plan includes this integration?

Integrations, including OCR Web Service, are included from the Growth plan.

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Put your agent to work with OCR Web Service.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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