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Connect Ninox so your agent can look up and update your records during calls.

Ninox is a low-code platform where small businesses build their own databases and apps. Connect your Ninox team and your AgentCalls agent can check what is stored in your databases while a caller is on the line, and act on it. Your agent can list the databases in your team and remove records that are no longer needed, so your data stays current without someone opening the app. Connect with the credentials from your Ninox settings, and the agent works only inside the team you choose.

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What your agent can do with Ninox

  • Find out which databases exist in your Ninox team before answering a caller
  • Look up the right database and table to answer questions about orders, stock or bookings
  • Remove outdated or duplicate records when a caller or your team asks for it
  • Work only within the Ninox team and databases you connect, using your own credentials

Ninox exposes 4 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Checking an order status

  1. Caller

    Hi, I'm calling about order 4471 for Daniel Reyes. Has it shipped yet?

  2. Agent

    Let me check that for you, Daniel. One moment.

  3. Agent

    Order 4471 was packed this morning and is with the courier. It should arrive by Thursday.

  4. Caller

    Great, thank you.

Cleaning up a duplicate customer record

  1. Caller

    I think my account is listed twice in your system. Can you remove the old one?

  2. Agent

    Sure. I found two records under your email. The one created in March has no orders, so I'll remove that one.

  3. Agent

    Done. Your current record with the order history is still active. Anything else I can help with?

  4. Caller

    No, that's all. Thanks.

Confirming which database holds the price list

  1. Caller

    Can you tell me the current price for the 2 kg bulk pack?

  2. Agent

    Checking the product database in your Ninox team now.

  3. Agent

    The 2 kg bulk pack is listed at $38.50, effective from the first of this month.

  4. Caller

    Perfect, I'll place the order today.

How to connect Ninox

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Ninox

    From Integrations in the dashboard, choose Ninox and enter the connection details from your Ninox account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Ninox actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Ninox during the call or after it?

During the call. Your agent can look up records and remove records while the caller is still on the line. It can also work after the call if you set up follow-up tasks.

What do I need to connect Ninox?

A Ninox account with access to the team you want to use. Enter your Ninox credentials in the AgentCalls dashboard under Integrations. Your agent then works only within that team.

Which plan includes this integration?

Ninox is included from the Growth plan. You can connect it from the dashboard once your plan is active.

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Put your agent to work with Ninox.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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