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Connect NetLicensing so your agent can check, assign and validate software licenses on the phone.

NetLicensing manages your products, license templates, licensees and licenses. Connect it to AgentCalls and your agent can use those records while it talks to customers. It can confirm whether a customer holds a valid license, create a licensee and assign a license from a template, or issue licenses from a bundle after a sale. For floating licenses, it can check a session out and back in during a call. Your team keeps full control of the products and license models; the agent only acts on what you allow.

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What your agent can do with NetLicensing

  • Look up a licensee and confirm whether they hold a valid license during the call
  • Create a new licensee and assign a license from a template after a sale
  • Issue one or more licenses from a bundle for a customer who just bought
  • Check a floating license session out and back in for a customer's active use
  • Create a product or license template when you add a new offering

NetLicensing exposes 21 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer confirms their license is active

  1. Caller

    Hi, I bought the desktop suite last month but the app says my license expired. Can you check?

  2. Agent

    Sure, can I have the email address you used at checkout?

  3. Caller

    It's dana.reyes@brightpath.io.

  4. Agent

    Thanks, Dana. Your Desktop Suite Pro license is active until March 3, 2026. The expiry message may come from an older install. Would you like me to send the reinstall steps by email?

License issued after a phone purchase

  1. Caller

    I'd like to buy the Team bundle for five seats. Can you set that up for me?

  2. Agent

    Of course. What company name should the licensee be under?

  3. Caller

    Northwind Logistics.

  4. Agent

    Done. I've created the licensee and issued five licenses from the Team bundle. The license keys will be sent to your billing email within the next few minutes.

Floating license checked out for a remote engineer

  1. Caller

    Our engineer in Leeds can't open the analysis tool. It says no seats are available.

  2. Agent

    Let me check the session pool for your account. I can see all five floating seats are in use right now.

  3. Caller

    Can you free one up for her?

  4. Agent

    I've checked in the session that has been idle since this morning and checked out a new one for the Leeds user. She should be able to open the tool now.

How to connect NetLicensing

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect NetLicensing

    From Integrations in the dashboard, choose NetLicensing and enter the connection details from your NetLicensing account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the NetLicensing actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with NetLicensing during the call or after it?

Both. During a call the agent can look up licenses, create licensees, assign licenses and check floating sessions in and out. It can also send follow-up messages once the call ends.

What do I need to connect NetLicensing?

You need an account in NetLicensing. Enter your credentials in the AgentCalls dashboard under Integrations, then choose which products and actions the agent may use. Integrations are included from the Growth plan.

Can the agent change products or license models?

Only if you enable those actions. Creating products and license templates is optional and can be turned off, so the agent can only assign and check licenses by default.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with NetLicensing.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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