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Connect NamSor to answer name questions during your calls.

NamSor is a name intelligence service used by teams that manage customer and contact records. With AgentCalls connected to NamSor, your agent can parse a caller's full name, check the likely gender or origin behind a name, and confirm residence details before updating a record. Lookups happen during the call, so your agent can keep the conversation moving without asking the caller to repeat themselves. Results are probabilistic, so your agent uses them to tidy records and suggest a greeting, not to verify who someone is.

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What your agent can do with NamSor

  • Parse a caller's full name into first and last name fields before saving it to your records.
  • Check the likely country of residence for a caller so the agent can route them to the right team or office.
  • Classify a name as a personal name, brand, or place to catch mistakes in lead forms during the call.
  • Check remaining NamSor credits and plan usage so you know your lookup budget before a busy day.

NamSor exposes 7 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Clean up a new lead during the call

  1. Caller

    Hi, I'm calling about the bathroom remodel quote. My name is Priya Raghunathan.

  2. Agent

    Thanks for calling. Let me make sure I have your name right. Is your first name Priya and your last name Raghunathan?

  3. Caller

    Yes, that's right.

  4. Agent

    Perfect. I've saved you as Priya Raghunathan. Would you like to book a site visit for Thursday at 10 in the morning?

Route a caller by likely residence

  1. Caller

    I'm trying to get a booking for my dental cleaning. My name is Thomas Anders.

  2. Agent

    Thanks, Thomas. We have two clinics. Are you closer to the Ealing office or the Manchester office?

  3. Caller

    Ealing, I think. I live in London.

  4. Agent

    Great. I've noted you for Ealing. The first opening is Tuesday at 2:30. Shall I book that?

Confirm a contact after the call

  1. Agent

    Hi, this is calling from the Mesa Dental team. Am I speaking with Sofia Alvarez?

  2. Caller

    Yes, this is Sofia.

  3. Agent

    Thanks, Sofia. I'm following up on your cleaning appointment on Friday at 9. Can you still make it?

  4. Caller

    Yes, I'll be there.

How to connect NamSor

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect NamSor

    From Integrations in the dashboard, choose NamSor and enter the connection details from your NamSor account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the NamSor actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does NamSor work during the call or after it?

Both. Your agent can look up a name while you talk, and it can also update records once the call ends, such as after a booking or a follow-up.

What do I need to connect NamSor?

You need your own NamSor account. Copy the credentials from the NamSor settings and add them in the AgentCalls dashboard. Connection takes a few minutes.

Which plan includes NamSor?

Integrations, including NamSor, are included from the Growth plan.

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Put your agent to work with NamSor.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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