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Connect Modem so your agent can look up and update company and people records during calls.

Modem turns customer conversations into structured topics, people and company insights. Connect your Modem account to AgentCalls and your agent can read company details, check recent activity, and add new companies or people to your records while it is on the phone. Callers get answers from your own data, and your records stay current without anyone typing notes after the call. You connect Modem with your own credentials from its settings, and you choose which actions your agent is allowed to use.

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What your agent can do with Modem

  • Look up a company by ID and read its core details, domain and VIP status during a call
  • Check a company's recent message activity so your agent can speak to it accurately
  • Create one or more new companies and people when a caller introduces themselves
  • Add existing people to a company record, with already-linked people reported back as skipped
  • Pull a company's linked external identities to confirm who the caller is

Modem exposes 30 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound caller checks account status

  1. Caller

    Hi, I'm calling from Brightline Dental. Can you tell me if we're set up on your VIP plan?

  2. Agent

    Sure. Let me pull up Brightline Dental in our records. One moment please.

  3. Agent

    Brightline Dental is on our VIP list, and your domain is brightlinedental.co.uk. Is there anything else you'd like to check?

New contact added during a call

  1. Caller

    I'm Priya Shah, I work with Harbor Logistics. Our operations manager asked me to call.

  2. Agent

    Thanks Priya. I don't see Harbor Logistics in our records yet, so I'll add the company and your contact details now.

  3. Agent

    Done. Harbor Logistics and Priya Shah are in the system. Who should we follow up with about onboarding?

Activity check before a follow-up

  1. Caller

    Did anyone from our team reach out to you last week about the renewal?

  2. Agent

    Let me check the activity for Northgate Print. We recorded conversations on Tuesday and Thursday last week.

  3. Agent

    Those were both with your billing contact. I can add a note that you'd like a call back on Monday morning, if that works.

How to connect Modem

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Modem

    From Integrations in the dashboard, choose Modem and enter the connection details from your Modem account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Modem actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. Your agent can read and update Modem records while a call is in progress, and it can also run actions as part of a follow-up task after the call ends.

What do I need to connect Modem?

A Modem account and your own credentials from Modem's settings. Sign in to your AgentCalls dashboard, open Integrations, choose Modem and enter your details. You can disconnect it at any time.

Which plan includes this integration?

Integrations, including Modem, are included from the Growth plan. Lower plans can see the integration but cannot connect it.

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Put your agent to work with Modem.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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