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Ask Mixpanel for user and event numbers during a call, with Mixpanel connected to AgentCalls.

Connect Mixpanel to your AgentCalls number and your agent can look up product numbers while it talks to a customer or team member. It can pull event counts and totals for a set period, check the cohorts and funnels you have already saved, and see recent activity for a specific user. Your agent works from the Mixpanel project you connect, using the same data your team sees, so answers match your dashboards.

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What your agent can do with Mixpanel

  • Look up event counts and totals for a set period, such as signups or purchases in the last 7 days.
  • Check saved cohorts and their current user counts before answering a customer or partner question.
  • List saved funnels and their names so your agent can point callers to the right report.
  • Pull recent event activity for a specific user to help support staff answer account questions on the phone.
  • Retrieve project details so your agent always reads from the correct Mixpanel project.

Mixpanel exposes 43 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Account manager asks for weekly signups

  1. Caller

    Hi, it's Dana from Brightline. Can you tell me how many new signups we had this week?

  2. Agent

    Sure, Dana. Signups for the last 7 days in your main project are 1,284, up about 9 percent on the week before. Do you want that split by channel?

  3. Caller

    Not today, thanks. That's all I needed.

  4. Agent

    Got it. I've also sent the figure to your team inbox so it's on record.

Support call about a user's recent activity

  1. Caller

    A customer says she can't find her invoices. Can you check what she did in the app today?

  2. Agent

    I can. What is her user ID or email address?

  3. Caller

    It's user 48213.

  4. Agent

    User 48213 opened the billing page at 10:14 this morning and tried the export button twice, with no export event logged after that. The export may have failed on their side, so I'd suggest sending her the CSV directly.

Outbound follow-up on a saved cohort

  1. Agent

    Hello, this is calling for Northgate Fitness. Am I speaking with Marcus?

  2. Caller

    Yes, that's me.

  3. Agent

    Thanks, Marcus. Our records show 412 members in the trial-ending cohort this week. Would you like us to book a call with your sales lead to go through renewal options?

  4. Caller

    Yes, Thursday afternoon would work.

  5. Agent

    Great, I've booked Thursday at 2:30 pm and sent the calendar invite to your email.

How to connect Mixpanel

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Mixpanel

    From Integrations in the dashboard, choose Mixpanel and enter the connection details from your Mixpanel account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Mixpanel actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. During a call your agent can look up numbers, cohorts, funnels and user activity in real time. After a call it can also send a summary to your team or log the request in your other tools.

What do I need to connect Mixpanel?

You need a Mixpanel account with access to the project you want to query. Sign in from the AgentCalls dashboard, enter your Mixpanel credentials from the tool's settings, and choose the project your agent should use.

Which plan includes the Mixpanel integration?

Integrations, including Mixpanel, are included from the Growth plan. Your agent honours Mixpanel's rate limits, so it will not query more often than the tool allows.

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Put your agent to work with Mixpanel.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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