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Spreadsheets & databases

Microsoft Clarity

Connect Microsoft Clarity to your phone agent and get site insights during a call.

Microsoft Clarity shows how visitors use your website through heatmaps, session recordings and engagement metrics. With AgentCalls connected, your agent can pull the latest Clarity data during a call, so a caller asking how your site is performing gets a clear answer right away. Your agent can also share a summary after the call, so you always know what's happening without logging in.

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What your agent can do with Microsoft Clarity

  • Answer caller questions about recent website traffic and engagement from Clarity data
  • Pull a short summary of key metrics when a team member asks for an update by phone
  • Export Clarity data after a call and send a summary to the right person
  • Give callers a quick status on site performance during support or sales calls

Microsoft Clarity exposes 1 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Team member asks for weekly site numbers

  1. Caller

    Hi, it's Dana from marketing. Can you tell me how the site did this week?

  2. Agent

    Sure, Dana. Clarity shows about 4,200 sessions this week, with an average engagement time of 2 minutes 14 seconds.

  3. Caller

    And the pricing page?

  4. Agent

    The pricing page had 980 views. I can export the full report and email it to you if you'd like.

Owner checks on a new landing page

  1. Caller

    Hey, I launched the spring offer page yesterday. How is it doing?

  2. Agent

    Since launch it has 312 sessions. Many visitors scroll only to the first section, so the offer may be below the fold.

  3. Caller

    Good to know. Can you send that to my team?

  4. Agent

    Done. I've exported the data and sent a summary to your team inbox.

Follow-up call about a support complaint

  1. Caller

    Hi, I'm calling back about the checkout problem I reported on Monday.

  2. Agent

    Thanks for calling back, Ms. Patel. We've reviewed session recordings from that day and found the issue on the payment step.

  3. Caller

    Has it been fixed?

  4. Agent

    Our team shipped a fix on Wednesday. I'll note this call and send you an update by email this afternoon.

How to connect Microsoft Clarity

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Microsoft Clarity

    From Integrations in the dashboard, choose Microsoft Clarity and enter the connection details from your Microsoft Clarity account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Microsoft Clarity actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does Clarity work during the call or after it?

Both. Your agent can look up current Clarity data while a caller is on the line, and it can export reports and send summaries after the call.

What do I need to connect Clarity?

You need a Microsoft Clarity account with access to your project. Connect it from the AgentCalls dashboard using the credentials found in your Clarity project settings.

Which plan includes this integration?

Integrations, including Microsoft Clarity, are included from the Growth plan.

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Put your agent to work with Microsoft Clarity.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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