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Let your phone agent check MerchantPro stock, prices, orders and customers during every call.

Connect MerchantPro and your agent can answer shoppers and staff with live store data. It looks up products, variants, inventory and prices, finds categories and brands, and checks customer and subscription records. Callers get accurate stock and price answers, and your team gets fewer calls about what is in the warehouse. The agent works inside the access you grant, so it only reads what your MerchantPro user is allowed to see.

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What your agent can do with MerchantPro

  • Check stock and price for a product or a specific variant while the caller is on the line.
  • Find products, categories and brands by name, status or parent category to answer catalog questions.
  • Look up a customer and their recurring subscriptions, with personal details kept out of the call.
  • Confirm available countries, states and cities for delivery and address questions.

MerchantPro exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Stock check for a size

  1. Caller

    Hi, do you still have the navy hoodie in medium?

  2. Agent

    Let me check that for you. The navy hoodie in medium is in stock, with 6 units left at $64.00.

  3. Caller

    Great, can you tell me if the large is available too?

  4. Agent

    The large is out of stock right now. It is expected back in about two weeks. Would you like me to note your interest?

Subscription question from a customer

  1. Caller

    This is Maya Chen. I want to know when my coffee subscription renews.

  2. Agent

    Thanks, Maya. I can see your monthly coffee subscription. It renews on March 14 and is currently active.

  3. Caller

    Can you move it to March 21?

  4. Agent

    I can see the subscription, but I cannot change the renewal date from this call. I will pass the request to our team so they can update it today.

Brand and category question

  1. Caller

    Do you carry anything from Northline Ceramics?

  2. Agent

    Yes. We have Northline Ceramics in our Home and Kitchen category, with 14 active products.

  3. Caller

    Which of those are for outdoor use?

  4. Agent

    Two of them are listed under Outdoor Living, the stoneware planter and the 12-inch serving bowl. Would you like the prices?

How to connect MerchantPro

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect MerchantPro

    From Integrations in the dashboard, choose MerchantPro and enter the connection details from your MerchantPro account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the MerchantPro actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All E-commerce & payments integrations

Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up live stock, prices, products and customer records while the caller is on the line. It can also use the same data for follow-up calls and messages.

What do I need to connect MerchantPro?

You need an active MerchantPro account and a MerchantPro API user with the right permissions. Enter those credentials once from the AgentCalls dashboard and the connection is ready.

Which plan includes MerchantPro?

Tool integrations, including MerchantPro, are included from the Growth plan.

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Put your agent to work with MerchantPro.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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