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Mapulus on your phone line: look up locations and maps while you talk.

Connect Mapulus to AgentCalls and your agent can find locations by their external ID, list the locations and maps in your account, and pull full map details during a call. A caller asks where a site is or which service area they fall in, and the agent answers from your own Mapulus data. Connection uses your Mapulus credentials from its settings, and the agent only reads what your account can already see.

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What your agent can do with Mapulus

  • Find a location by its external ID, such as a store or branch code, while on the phone
  • List your locations and maps so the agent can answer questions about coverage and sites
  • Pull full map details, including metadata, to describe a service area accurately
  • Answer caller questions from live Mapulus data instead of a script that goes out of date

Mapulus exposes 3 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about a branch

  1. Caller

    Hi, I'm trying to find the branch that's closest to me. My store code is MX-2214.

  2. Agent

    Let me look that up for you. Store MX-2214 is on Harbor Street in Brighton, open until 7 pm today.

  3. Caller

    Perfect, is there parking there?

  4. Agent

    Yes, there is a free car park behind the building with about twenty spaces.

Checking a service area

  1. Caller

    Do you cover Jumeirah Lakes Towers? I'm not sure if my office is in your zone.

  2. Agent

    Let me check the service map. Yes, Jumeirah Lakes Towers is inside our Dubai West zone.

  3. Caller

    Great, can I book a visit for Thursday morning?

  4. Agent

    Thursday works. I have 9:30 or 11 am. Which one suits you?

Outbound follow-up on a new site

  1. Agent

    Hi Sarah, this is Alex from Northgate Facilities. I'm calling about the new site on Elm Road you asked us to map.

  2. Caller

    Oh yes, is it ready?

  3. Agent

    It's listed and the map is complete, covering eight service points. Would you like me to send you the link?

  4. Caller

    Yes, please send it to my email.

How to connect Mapulus

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Mapulus

    From Integrations in the dashboard, choose Mapulus and enter the connection details from your Mapulus account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Mapulus actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Mapulus during the call or after it?

Both. During a call the agent can look up locations, list maps, and read map details as the conversation goes. You can also review what was looked up in your AgentCalls call history afterward.

What do I need to connect Mapulus?

You need an active Mapulus account. Sign in from your AgentCalls dashboard, open the Mapulus integration, and enter your Mapulus credentials from the tool's settings.

Which plan includes the Mapulus integration?

Integrations, including Mapulus, are included from the Growth plan. Smaller plans can upgrade from the billing page in your dashboard.

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Put your agent to work with Mapulus.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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