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Let your agent look up and manage Lob links and domains during a call.

Lob helps businesses send direct mail and verify addresses. Connect your Lob account to AgentCalls and your agent can work with the short links and custom domains you use in your mailings. During a call it can confirm whether a link is live, pull up its details, or create a short link for a new campaign, so callers and staff get accurate answers without waiting for someone to check the dashboard.

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What your agent can do with Lob

  • Look up a shortened link and read back its destination and status
  • Create a short link from a long URL on your own domain or Lob's domain
  • Check whether a custom domain is configured and ready to use
  • Remove a link or domain you no longer need, after confirming with you

Lob exposes 13 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks if a mailer link still works

  1. Caller

    Hi, I got a postcard from you last week, but the QR link on it goes to an error page. Can you check?

  2. Agent

    Sure, I can look that up. Can you read me the short code printed under the code?

  3. Caller

    It's go.brightsmile.co slash spring24.

  4. Agent

    Thanks. That link points to your spring offer page, and it's active. The error may be from the page itself, so I'll note it for your team to check today.

Owner creates a link for a new campaign

  1. Caller

    I'm sending a flyer for the Saturday open house. I need a short link that goes to our booking page.

  2. Agent

    I can create that. What's the full booking address?

  3. Caller

    https colon slash slash brightsmile dot co slash book-open-house.

  4. Agent

    Done. Your new short link is go.brightsmile.co slash openhouse. I'll read it back so you can write it on the flyer.

Follow-up on a domain setup

  1. Caller

    We set up a custom domain for our mailers last month. Is it fully configured yet?

  2. Agent

    Let me check. The domain go.brightsmile.co is registered, but its configuration is still pending.

  3. Caller

    Okay, what do I need to do?

  4. Agent

    Add the DNS record shown in your Lob settings. Once it verifies, the links on that domain will work reliably. I can call you back when the status changes.

How to connect Lob

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Lob

    From Integrations in the dashboard, choose Lob and enter the connection details from your Lob account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Lob actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Lob during the call or after it?

Both. During a call, your agent can look up links and domains and create new ones as the conversation needs. It can also record notes for your team to review afterward.

What do I need to connect Lob?

You need a Lob account. Sign in to your AgentCalls dashboard, open Integrations, choose Lob, and connect it using your own credentials from Lob's settings.

Which plan includes the Lob integration?

Integrations, including Lob, are included from the Growth plan.

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Put your agent to work with Lob.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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