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Ask your agent about recent LiveSession recordings during a call.

Connect LiveSession to AgentCalls and your agent can look up session recordings while it is on the phone. When a caller mentions a problem on your website, your agent can check recent visits and tell them what happened. It can also list sessions that match the details you care about, so your team starts with the facts. The connection uses your own LiveSession credentials, added from the tools settings in your AgentCalls dashboard.

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What your agent can do with Livesession

  • Look up recent website sessions while a caller is on the line
  • Filter sessions by the criteria you set, such as page or date range
  • Share a short summary of what a visitor did before they called
  • Give your team a clear list of sessions to review after the call

Livesession exposes 1 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller reports a checkout problem

  1. Caller

    Hi, I tried to pay on your site twice yesterday and the page froze. Can you check?

  2. Agent

    Sorry about that. Let me look at your recent visits. What email did you use on the site?

  3. Caller

    It's sam.k@example.com.

  4. Agent

    I found your session from yesterday evening. You reached the payment step twice and the page stopped loading. I've flagged it for our team to review, and they'll email you by tomorrow.

Support question about a product page

  1. Caller

    Did anyone look at the size guide on the running shoes page this morning?

  2. Agent

    Let me check. I see 14 sessions on that page since 8 AM, and 6 of them opened the size guide.

  3. Caller

    Good, we changed it last week. Can you send me the list?

  4. Agent

    Yes, I'll send the session list to your email now, along with the page and time for each visit.

Outbound follow-up on a lost lead

  1. Agent

    Hello, this is calling from Northgate Dental. You looked at our teeth whitening page last Tuesday. Is now a good time to talk?

  2. Caller

    Yes, I was thinking about booking. What times do you have?

  3. Agent

    We have Thursday at 10:30 or Friday at 2:00. Which one suits you better?

How to connect Livesession

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Livesession

    From Integrations in the dashboard, choose Livesession and enter the connection details from your Livesession account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Livesession actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up sessions while a caller is on the line, and it can also list sessions for your team to review after the call.

What do I need to connect LiveSession?

You need a LiveSession account. Then sign in to your AgentCalls dashboard, open the tools settings, and add your LiveSession credentials from the LiveSession settings page.

Is LiveSession included in my plan?

Tool integrations, including LiveSession, are included from the Growth plan.

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Put your agent to work with Livesession.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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