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E-commerce & payments

Lightspeed Retail X-Series

Lightspeed Retail X-Series on your phone line: check stock, customers and sales while you talk.

Connect Lightspeed Retail X-Series and your agent can answer product, customer and sales questions during a call. It can check whether an item is in your catalog, confirm a customer's details, look up recent sales and list the payment types you accept. Your agent reads from your Lightspeed account only, so callers get accurate answers without staff stopping what they are doing. Each retailer connects with its own credentials from Lightspeed settings.

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What your agent can do with Lightspeed Retail X-Series

  • Look up a product by its exact ID and confirm its details during the call
  • Find a customer record and read back their contact and account information
  • Check recent sales and report whether a sale came through
  • List the payment types your store accepts, so callers know their options
  • Confirm your retailer name, account status and subscription state before answering

Lightspeed Retail X-Series exposes 7 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer checks a sale

  1. Caller

    Hi, I bought a pair of running shoes in your Westside store yesterday, but I want to confirm the receipt went through.

  2. Agent

    I can check that for you. Can I have the name on the order or the phone number you paid with?

  3. Caller

    It's under Maria Lopez, 0161 496 0182.

  4. Agent

    Thanks, Maria. I can see a completed sale from yesterday afternoon for one pair of running shoes, paid by card. Is there anything else you need?

Product availability question

  1. Caller

    Do you carry the Trail Pro 2 jacket in medium?

  2. Agent

    Let me check the catalog. I can see the Trail Pro 2 jacket in our product list. Which color are you after?

  3. Caller

    Black, if you have it.

  4. Agent

    We have the Trail Pro 2 in black, medium, listed at £89.00. Would you like me to note it for you so the team can hold one?

Outbound follow-up on payment options

  1. Agent

    Hello, this is the Harbor Street Outfitters team calling about your recent order. Is now a good time for a short call?

  2. Caller

    Sure, go ahead.

  3. Agent

    We see your order is still waiting on payment. We accept card, bank transfer and cash on collection. Which would suit you best?

  4. Caller

    Card, I'll pay it today.

  5. Agent

    Perfect, thank you. You can complete the card payment from the link we sent by text. Have a good day.

How to connect Lightspeed Retail X-Series

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Lightspeed Retail X-Series

    From Integrations in the dashboard, choose Lightspeed Retail X-Series and enter the connection details from your Lightspeed Retail X-Series account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Lightspeed Retail X-Series actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Lightspeed during the call or after it?

During the call. Your agent can look up products, customers, sales and payment types while the caller is on the line, and it reports what it finds.

What do I need to connect Lightspeed Retail X-Series?

A Lightspeed Retail X-Series account and the credentials for your retailer, which you copy from the tool's settings. Then sign in to the AgentCalls dashboard and connect the account.

Which plan includes this integration?

Tool integrations, including Lightspeed Retail X-Series, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Lightspeed Retail X-Series.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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