Start free

Let your AI voice agent look up, add and update Knack records during a live phone call.

Knack is a no-code platform for building business apps and databases. When you connect Knack to AgentCalls, your voice agent can work with the records you already keep there. It can look up a customer, check an order or booking, add a new lead, or update a status while the caller is still on the line. You connect Knack using your own credentials from its settings, and the agent only touches the objects and views you allow. Every change lands in your Knack app, so your team sees it straight away.

Start freeSee pricing

What your agent can do with Knack

  • Look up an existing customer, order or booking by name or ID during the call
  • Create new records such as leads, enquiries or service requests from what the caller tells the agent
  • Update fields like status, appointment date or contact details as the call progresses
  • Use form views so new records follow the same rules your team already set up in Knack
  • Read data from your tables, lists and calendars and speak the relevant details back to the caller

Knack exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound: checking an order status

  1. Caller

    Hi, I'm calling about my order. The name is Dana Robertson.

  2. Agent

    Thanks Dana. Can you give me the order number, or the email you used when you ordered?

  3. Caller

    It's the email, dana.r@example.com.

  4. Agent

    Found it. Your order is packed and will ship tomorrow morning, with delivery expected Thursday.

Inbound: booking a new service request

  1. Caller

    I need someone to look at my boiler. Is that something you can book?

  2. Agent

    Yes. What's the address, and what problem are you seeing?

  3. Caller

    It's 14 Harbour Road. The pilot light keeps going out.

  4. Agent

    Got it. I've logged the request for 14 Harbour Road. The first available slot is Wednesday at 9:30. Shall I book that?

Outbound: updating a lead after a callback

  1. Agent

    Hi, this is calling from Greenfield Dental. Am I speaking with Marcus Lee?

  2. Caller

    Yes, that's me.

  3. Agent

    You asked us to call back about a cleaning appointment. Would Tuesday at 2 pm work for you?

  4. Caller

    Tuesday at 2 is good.

  5. Agent

    Perfect, I've updated your booking to Tuesday at 2 pm. We'll see you then, Marcus.

How to connect Knack

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Knack

    From Integrations in the dashboard, choose Knack and enter the connection details from your Knack account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Knack actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

Google SheetsVerifiedSpreadsheets & databasesGoogle Sheets is a cloud-based spreadsheet tool enabling real-time collaboration, data analysis, and integration with…SupabaseSpreadsheets & databasesSupabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and real-time…AirtableSpreadsheets & databasesAirtable merges spreadsheet functionality with database power, enabling teams to organize projects, track tasks, and…Code InterpreterSpreadsheets & databasesCodeInterpreter extends Python-based coding environments with integrated data analysis, enabling developers to run…SerpApiSpreadsheets & databasesSerpApi provides a real-time API for structured search engine results, allowing developers to scrape, parse, and…ExaSpreadsheets & databasesExa focuses on data extraction and search, helping teams gather, analyze, and visualize information from websites…

All Spreadsheets & databases integrations

Questions, answered.

Does the agent use Knack during the call or after it?

During the call. Your agent can look up, create and update records while the caller is still on the line, and it reads the answers back to them.

What do I need to connect Knack?

A Knack account with the app you want to use, and the credentials from its settings. Sign in to the AgentCalls dashboard, add Knack, and choose which objects and views the agent can access.

Which plan includes the Knack integration?

Integrations, including Knack, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Knack.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

Start freeSee pricing