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Ask your event data a question, on the phone.

Connect Keen.io to your AgentCalls agent and callers can get answers from your event data while they are on the line. Your agent can check which event collections you track, look up the distinct values of a property such as plan type or region, and confirm the details your team needs before they follow up. It reads your analytics setup so answers match what your product actually records. Connect your Keen.io project from the tools settings in your AgentCalls dashboard and the agent starts using it on the next call.

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What your agent can do with Keen.io

  • Look up which event collections your project tracks, and when a caller asks what data you hold
  • Return the unique values of a property, such as plan names or signup regions, to answer a caller's question
  • Check the inferred type of a property before the agent quotes a figure or a field name
  • List your cached dataset definitions so the agent can point a caller to the right report

Keen.io exposes 6 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Partner asks which regions signed up last month

  1. Caller

    Hi, I'm putting together a partner report. Which regions are we seeing new signups from?

  2. Agent

    Let me check. Looking at your signup events, the distinct regions I can see are North America, the UK, the UAE, and Australia.

  3. Caller

    Is Germany on there at all?

  4. Agent

    Not in the signup data I can see right now. I can have the team send you the full region list by email today if you'd like.

Developer checks an event property before a call

  1. Caller

    We're integrating checkout. What type is the amount field on purchase events?

  2. Agent

    The amount property on your purchase collection is stored as a number. Do you want the schema for the whole purchase collection?

  3. Caller

    Yes, please send it over.

  4. Agent

    Done. I'll email you the property names and types for the purchase collection now.

Operations lead follows up on a reporting question

  1. Agent

    Hi Dana, this is calling on behalf of Brightline Supply. You asked yesterday which dashboards we have for trial users.

  2. Caller

    Yes, I need the one that covers trial conversions.

  3. Agent

    I found the trial conversions dataset definition in your cached reports. I've sent the link to your email.

  4. Caller

    Perfect, thanks.

How to connect Keen.io

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Keen.io

    From Integrations in the dashboard, choose Keen.io and enter the connection details from your Keen.io account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Keen.io actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Keen.io during the call or only afterwards?

Both. During a call your agent can look up collections, property types and unique values in real time. It can also send results or follow-up notes after the call ends.

What do I need to connect Keen.io?

A Keen.io account with a project and its access credentials. Enter them from the tools settings in your AgentCalls dashboard. You can disconnect or reactivate access at any time.

Which plan includes the Keen.io integration?

Integrations, including Keen.io, are included from the Growth plan.

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Put your agent to work with Keen.io.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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