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Give your AgentCalls agent live IP intelligence, checked during the call.

Connect IPLocate to your AgentCalls agent and it can look up an IP address while a caller is on the line. Your agent returns location, network provider, hosting or VPN status, and abuse signals for the address you supply. Use it to confirm where a customer is calling from, check a suspicious login report, or answer a security question without handing the caller to a person. Connect your IPLocate account once from the AgentCalls dashboard. Your agent only looks up the addresses you allow it to handle.

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What your agent can do with IPLocate

  • Look up geolocation (country, region, city) for an IP address mid-call
  • Check whether an address is a VPN, proxy, Tor exit node or hosting provider
  • Return the network operator (ASN and company) behind an address
  • Flag abuse and risk signals before your team acts on a login or form submission
  • Return only the fields you choose, so the agent stays brief on the phone

IPLocate exposes 1 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Verifying a login report

  1. Caller

    Hi, I got an email about a login to my account from somewhere I don't recognize.

  2. Agent

    I can help with that. Can you read me the IP address from the login alert email?

  3. Caller

    It's 203.0.113.42.

  4. Agent

    Thanks. That address is in Lagos, Nigeria, on a mobile network, and it's not flagged as a VPN. Do you recognize travel from that area in the last day?

  5. Caller

    No, I was in Austin all week. I'll change my password now.

  6. Agent

    Good idea. I've noted the report and our team will review it this afternoon.

Confirming a customer's location for a delivery

  1. Caller

    I'm calling about my order. The website says it was placed from Manchester, but I'm in Leeds.

  2. Agent

    Let me check the connection details on that order. One moment.

  3. Agent

    The order came from an address in Manchester on a broadband network, so it may be a VPN or a work connection. Which address should we ship to?

  4. Caller

    Leeds, 14 Park Row, please.

  5. Agent

    Updated. Your order will ship to Leeds today.

Screening a sign-up before a callback

  1. Caller

    Hello, I filled in your demo request form about ten minutes ago. Can someone call me back?

  2. Agent

    Of course. Can I take your name and the company you're with?

  3. Caller

    Maya Chen, from Brightline Dental in Dallas.

  4. Agent

    Thanks, Maya. I checked the form's connection. It came from Dallas on a business network, with no abuse flags. I've booked a callback for tomorrow at 10:30 a.m. Central.

  5. Caller

    Perfect, thank you.

How to connect IPLocate

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect IPLocate

    From Integrations in the dashboard, choose IPLocate and enter the connection details from your IPLocate account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the IPLocate actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the lookup happen during the call or after it?

During the call. Your agent can run the lookup while the caller is on the line and speak the result back, or it can log the result to your records after the call ends.

What do I need to connect IPLocate?

An IPLocate account and its access credentials. Enter them once in the AgentCalls dashboard under Integrations. Your agent then uses only the connection you set up.

Which AgentCalls plan includes this integration?

Integrations are included from the Growth plan. Your IPLocate lookups are billed by IPLocate under your own account.

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Put your agent to work with IPLocate.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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