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Look up caller and visitor locations with Ip2Location, right from your agent's call.

Connect Ip2Location to your AgentCalls agent and it can check where an IP address is located during a call. Your agent can read the country, city, ISP and coordinates for an address, check whether it comes from a proxy, VPN or TOR exit node, and measure the distance between two addresses. It can also look up domain registration details. Connect Ip2Location with your own credentials from the tool's settings, and your agent can use them when it needs them.

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What your agent can do with Ip2Location

  • Look up country, city, ISP and coordinates for an IP address during a call
  • Check whether an IP address is a proxy, VPN or TOR exit node before you accept an order
  • Measure the distance between two IP addresses to verify where a customer is
  • Check domain registration details with a WHOIS lookup when a caller asks about a website

Ip2Location exposes 8 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Verifying a web order by phone

  1. Caller

    Hi, I placed an order on your site an hour ago, but I got a message saying it was flagged. Can you check it?

  2. Agent

    I can help with that. Can you confirm the email address you used for the order?

  3. Caller

    It's dana.reyes@mailbox.co.

  4. Agent

    Thanks, Dana. Our system shows the order came from a VPN address in Frankfurt, which is why it was held. Is that where you are right now?

Checking a delivery area

  1. Caller

    I'm trying to book a plumber, but the website says you don't cover my area. Can you check where my connection is showing up?

  2. Agent

    Sure. Give me one moment while I check your connection details.

  3. Agent

    Your connection shows as Leeds, which is inside our service area. Could you tell me your postcode so I can confirm the address for the booking?

Follow-up on a flagged signup

  1. Agent

    Hello, this is Sam from Northside Repairs calling about your sign-up from yesterday. We noticed it came through a proxy, and we want to make sure it's really you.

  2. Caller

    Oh, yes, I'm on my office network. Sorry about that.

  3. Agent

    No problem at all. I've noted it, and your account is now verified. Thanks for your patience.

How to connect Ip2Location

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Ip2Location

    From Integrations in the dashboard, choose Ip2Location and enter the connection details from your Ip2Location account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Ip2Location actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does Ip2Location work during the call or after it?

Both. Your agent can run a lookup while the caller is still on the line, and it can also check addresses later when you ask it to follow up or review records.

What do I need to connect Ip2Location?

You need an Ip2Location account. Enter your credentials from the Ip2Location settings in the AgentCalls dashboard under Integrations. Once connected, your agent can use the tool on your behalf.

Which plan includes this integration?

Integrations, including Ip2Location, are included from the Growth plan.

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Put your agent to work with Ip2Location.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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