Start free
CRM & sales

Intercom MCP

Give your phone agent access to Intercom conversations, contacts and companies.

Intercom MCP connects your Intercom Workspace to your AgentCalls voice agent. During a call, your agent can look up a contact or company, check the status of an existing conversation, find a Help Center article to answer a question, or open a ticket for a customer. Intercom MCP gives the agent the same view of your customers that your team has, so callers get answers from your real records rather than a generic script. Connect Intercom MCP once with your own credentials from Intercom settings and your agent can use it on every call.

Start freeSee pricing

What your agent can do with Intercom MCP

  • Look up a contact or company by name, email or phone number during a call
  • Check the status and history of an open conversation before answering
  • Search Help Center articles and read the answer back to the caller
  • Create or update a ticket with the details collected on the call

Intercom MCP exposes 15 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller checks on an open support ticket

  1. Caller

    Hi, I'm calling about a billing issue I raised last week. My email is priya@brightdesk.co.

  2. Agent

    Thanks, Priya. I can see your ticket from Tuesday about a duplicate charge. Our team marked it as in progress yesterday.

  3. Caller

    Any update on the refund?

  4. Agent

    The refund was approved this morning and should show on your card within three to five business days. Would you like me to add a note asking for a confirmation email?

Question answered from the Help Center

  1. Caller

    How do I change the time zone on my account?

  2. Agent

    I found a Help Center article on that. Open Settings, choose Workspace, then Time zone, and save.

  3. Caller

    Great, that worked. Thanks.

  4. Agent

    You're welcome. Is there anything else I can check for you today?

New customer request logged as a ticket

  1. Caller

    We're a clinic in Leeds and we'd like a demo of the scheduling feature. Our contact is Dr. Amal Hussain.

  2. Agent

    Thanks. I've found your company record and added a ticket for a demo request with your name and preferred times.

  3. Caller

    Thursday afternoon would be ideal.

  4. Agent

    I've noted Thursday afternoon on the ticket. Our team will confirm a slot by email before the end of the day.

How to connect Intercom MCP

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Intercom MCP

    From Integrations in the dashboard, choose Intercom MCP and enter the connection details from your Intercom MCP account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Intercom MCP actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

HubSpotVerifiedCRM & salesHubSpot is an inbound marketing, sales, and customer service platform integrating CRM, email automation, and analytics…ZohoVerifiedCRM & salesZoho is a suite of cloud applications including CRM, email marketing, and collaboration tools, enabling businesses to…People Data LabsCRM & salesPeopleDataLabs provides B2B data enrichment and identity resolution, empowering organizations to build enriched user…SalesforceCRM & salesSalesforce is a leading CRM platform integrating sales, service, marketing, and analytics to build customer…ApolloCRM & salesApollo provides CRM and lead generation capabilities, helping businesses discover contacts, manage outreach, and track…AttioCRM & salesAttio is a fully customizable workspace for your team's relationships and workflows.

All CRM & sales integrations

Questions, answered.

Does Intercom MCP work during the call or after it?

It works during the call. Your agent can look up records and search articles while the caller is on the line, and it can write notes or tickets as the call goes on.

What do I need to connect Intercom MCP?

You need an Intercom account with access to the workspace. Generate the credentials in Intercom settings, then add them in the AgentCalls dashboard under Integrations. No coding is required.

Is Intercom MCP included in my plan?

Integrations are included from the Growth plan. Intercom MCP is available on Growth and higher plans.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Intercom MCP.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

Start freeSee pricing