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Let your voice agent check Instagram post performance and comments during a call.

Connect Instagram to AgentCalls and your agent can work with your business account while it talks to customers. It can pull your profile details and follower stats, check how a recent post is performing, read comments on a post, and look up a direct message conversation. Your agent can also help a caller understand what is happening with a post they are asking about. Instagram Business and Creator accounts are supported. Personal accounts are not.

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What your agent can do with Instagram

  • Look up your Instagram profile details and follower statistics during a call
  • Check reach, impressions and engagement for a recent post
  • Read comments on a post so the agent can answer questions about it
  • Check the status of a post you have drafted before it goes live
  • Look up a direct message conversation and its participants

Instagram exposes 33 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

A customer asks how a new post is doing

  1. Caller

    Hi, my bakery posted a photo of our lemon tart last week. Can you tell me how it's doing?

  2. Agent

    Of course. Which post was it, the one from Tuesday with the lemon tart in the window?

  3. Caller

    Yes, that one.

  4. Agent

    It reached about 1,240 accounts and has 86 likes and 14 comments so far. Would you like me to read you a few of the comments?

Checking comments before a sale

  1. Caller

    We ran a giveaway on Instagram. Are people still commenting?

  2. Agent

    Yes. There are 42 comments on the giveaway post, and 9 were added in the last two hours.

  3. Caller

    Great. Can you tell me if anyone asked about opening hours?

  4. Agent

    Two people asked about weekend hours. I can send you their comments so you can reply.

Confirming a scheduled post

  1. Caller

    I drafted a carousel for our spring menu. Is it ready to go out tomorrow morning?

  2. Agent

    I checked the draft. It's processed and ready to publish. It is set for tomorrow at 9:00 AM.

  3. Caller

    Perfect, thanks for checking.

How to connect Instagram

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Instagram

    From Integrations in the dashboard, choose Instagram and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Instagram actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Instagram during the call or after it?

Both. During a call your agent can look up profile stats, post performance, comments and conversation details. It can also check the status of a draft post while you are on the line.

What do I need to connect Instagram?

You need an Instagram Business or Creator account. Sign in to Instagram from the AgentCalls dashboard with one click. Personal accounts are not supported.

Which plan includes Instagram?

Integrations, including Instagram, are included from the Growth plan.

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Put your agent to work with Instagram.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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