Inbound: a customer asks for a product video
- Caller
Hi, I need the demo video for the blue ceramic mug. Can you send me the link?
- Agent
Sure, let me find that for you. I found the mug demo video in the Products folder, uploaded last month. Should I text the link to this number?
- Caller
Yes, please. And is there a version in portrait?
- Agent
There is. I will send both the landscape and the portrait versions now.