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HR & recruiting

HR Partner

Let your phone agent look up employees and leave with HR Partner.

Connect HR Partner and your agent can answer staff questions by phone. It finds employee records, checks leave balances and requests, and pulls details like manager, department and status. Callers get accurate answers without waiting for HR. Your team keeps records in one place, and the agent only reads what you allow it to see.

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What your agent can do with HR Partner

  • Look up an employee by name and confirm their department, manager and start date
  • Check leave balances and the status of pending leave requests
  • Find expense claims and their payment status during a call
  • Pull open performance review cycles for an employee or team
  • Check recruitment status for a role or applicant before a candidate calls back

HR Partner exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Staff member checks leave balance

  1. Caller

    Hi, it's Maya Chen from the Leeds office. How much annual leave do I have left?

  2. Agent

    Hi Maya. I can see your employee record. You have 9.5 days of annual leave remaining this year, and you have no pending requests.

  3. Caller

    Great, can you check if my request for the 14th is approved?

  4. Agent

    Your request for Friday the 14th is approved by your manager, Daniel Okafor. You're all set.

Manager confirms a team member's details

  1. Caller

    I need the manager and start date for Lucas Ferreira. He's joining the Dallas team.

  2. Agent

    Lucas Ferreira is in the Operations department, reporting to Priya Shah. His start date is March 3rd, and his status is active.

  3. Caller

    Thanks. Can you confirm his office location?

  4. Agent

    His record lists the Dallas office. I can have the HR team send the onboarding checklist if you'd like.

Applicant asks about a role

  1. Caller

    I applied for the sales coordinator role last week. Is there any update?

  2. Agent

    Thanks for calling. I can see your application for Sales Coordinator is in review, and the hiring team has scheduled interviews for next Tuesday.

  3. Caller

    Perfect, is there a time I can book?

  4. Agent

    The next available slot is Tuesday at 10:30 am. Would you like me to hold it for you?

How to connect HR Partner

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect HR Partner

    From Integrations in the dashboard, choose HR Partner and enter the connection details from your HR Partner account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the HR Partner actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All HR & recruiting integrations

Questions, answered.

Does the agent work during the call or after it?

It works during the call. Your agent can look up records, check balances and answer questions while the caller is on the line, and it can log notes after the call ends.

What do I need to connect HR Partner?

You need an HR Partner account and the connection details from its settings. Sign in to the AgentCalls dashboard, choose HR Partner, and add your credentials. Integrations are included from the Growth plan.

Can the agent change employee records?

The integration is set up to read data such as employee profiles, leave, expenses and recruitment status. You decide which information your agent can access from the dashboard.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with HR Partner.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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