On-call check during an outage report
- Caller
Hi, a customer says checkout is slow. Can you tell me if anything is firing right now?
- Agent
Sure. There are two alerts firing for the checkout service. High p95 latency started 14 minutes ago, and a payment timeout alert is pending. Do you want the dashboard link?
- Caller
Yes, text it to me please.
- Agent
Done. The link is on its way to your phone now.