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CRM & sales

Googlecontacts

Let your agent look up, add and update Google Contacts during a call.

Connect Googlecontacts to AgentCalls and your agent can work with your contacts while it talks to callers. It can find a customer by name or number, check details before a call, add a new caller as a contact, update a phone number or email, and organize people into contact groups. Changes are saved to your Googlecontacts account as they happen, so your team sees the same list the agent used. You connect your own Googlecontacts account from its settings, and the agent only reads and writes what you allow.

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What your agent can do with Googlecontacts

  • Look up a caller in Googlecontacts by name or phone number before answering
  • Create a new contact when an unknown caller gives their name and number
  • Update a phone number, email or company name after the caller confirms it
  • Add contacts to a contact group such as VIP clients or new leads
  • Remove a contact or group when you ask the agent to clean up your list

Googlecontacts exposes 24 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound call from a known client

  1. Caller

    Hi, this is Maria Lopez calling about my order.

  2. Agent

    Hello Maria, I can see you in our contacts. Is this still the number you want us to call back on, 555 418 2290?

  3. Caller

    Yes, that's right.

  4. Agent

    Thanks. Let me check your order and I'll get back to you on the line in a moment.

New caller asks to be saved

  1. Caller

    I'd like to book a consultation. My name is Daniel Reyes.

  2. Agent

    Happy to help, Daniel. What's the best email to send the confirmation to?

  3. Caller

    daniel.reyes@example.com

  4. Agent

    Got it. I've added you to our contacts with that email, and I'll book you for Thursday at 10:30. Does that work?

Outbound follow-up on a lead

  1. Agent

    Hello, may I speak with Priya Shah? I'm calling from the studio about your enquiry from last week.

  2. Caller

    Yes, that's me. Go ahead.

  3. Agent

    Thanks, Priya. Your contact record shows a new phone number. Is 07700 900 418 still the best number for you?

  4. Caller

    Yes, and please move me to the active clients group.

  5. Agent

    Done. You're now in the active clients group.

How to connect Googlecontacts

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Googlecontacts

    From Integrations in the dashboard, choose Googlecontacts and enter the connection details from your Googlecontacts account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Googlecontacts actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Googlecontacts during the call or after it?

Both. During a call, your agent can look up contacts and make updates in real time. It can also log changes at the end of a call so your records stay current.

What do I need to connect Googlecontacts?

You need a Googlecontacts account and its settings open to connect it. Sign in from the AgentCalls dashboard, approve access, and choose which actions the agent can use.

Which plan includes the Googlecontacts integration?

Integrations, including Googlecontacts, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Googlecontacts.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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