Gong

Gong calls, recordings and deal context, available to your agent during the call.

Connect Gong and your agent can look up recent calls, check deal and account details, and log new call records while it talks to a customer. Your team sees the conversation in Gong as usual. Sign in to Gong from the AgentCalls dashboard in one click, with no extra setup.

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What your agent can do with Gong

Look up past calls and recordings for a contact before answering their question
Create new call records in Gong when your agent takes or places a call
Attach call media from a recording to an existing call
Assign prospects to a Gong flow after a qualifying conversation
Pull activity summaries for your sales team to review the day after

Gong exposes 57 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound follow-up from an earlier demo

Caller
Hi, this is Daniel Reyes from Brightline Dental. We spoke about your scheduling tool last week.
Agent
Thanks for calling back, Daniel. I can see your demo with Priya from our team on Tuesday. Would you like to pick up where you left off, or book a follow-up?
Caller
A follow-up would be good, maybe Thursday afternoon.
Agent
Thursday at 2:30 pm works. I have logged this call in Gong and added a follow-up for Priya. You will get a confirmation email shortly.

Sales lead asking for account details

Caller
I'm calling about my account. Can you tell me when our last call with your team was?
Agent
Of course. Your last recorded call was on March 4 with Marcus, about 35 minutes, focused on pricing for the Growth plan.
Caller
Great, can you note that I want to move to annual billing?
Agent
Done. I have added that note to the call record in Gong so the account team sees it before their next call with you.

Outbound check-in after a trial

Agent
Hello, this is calling from your sales team about your trial. Is this Amara Okafor?
Caller
Yes, speaking.
Agent
We see your team has used the reporting dashboard about twelve times this week. Did you have any questions on setting up the pipeline view?
Caller
Actually yes, I was stuck on the forecast settings.
Agent
No problem. I will add you to our onboarding flow in Gong so a specialist can walk you through it tomorrow.

How to connect Gong

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Gong
From Integrations in the dashboard, choose Gong and sign in with your account. Connecting takes one click and can be revoked at any time.
3
Choose the actions
In the agent editor, enable the Gong actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All CRM & sales integrations

Questions, answered.

Does the agent work with Gong during the call or after it?

Both. During a call your agent can look up past calls, contacts and notes in Gong and log new records as the conversation happens. Recordings and summaries sync to Gong as usual.

What do I need to connect Gong?

You need an active Gong account. Sign in to Gong from the AgentCalls dashboard in one click, and your agent will use the permissions your Gong user already has.

Which plan includes the Gong integration?

Integrations are included from the Growth plan. You can check plan details on the AgentCalls pricing page.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Gong.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.