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E-commerce & payments

GoCardless MCP

Take direct debit payment setups and updates by phone with GoCardless.

GoCardless MCP connects your AgentCalls agent to your GoCardless account. During a call your agent can look up a customer's mandate and payment status, check when the next collection is due, and help set up or update a direct debit plan. Your team sees every change in GoCardless as it happens. Connect once from the AgentCalls dashboard using your GoCardless settings, and your agent works within the permissions you choose.

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What your agent can do with GoCardless MCP

  • Look up a customer's direct debit mandate and whether it is active
  • Check the status and date of upcoming and recent payments
  • Help a customer set up a new direct debit plan during the call
  • Update payment details or amounts on an existing plan when you approve it
  • Log each change in GoCardless so your team sees it straight away

GoCardless MCP exposes 24 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound question about a missed payment

  1. Caller

    Hi, I think my gym membership payment didn't go through this month. Can you check?

  2. Agent

    Of course. May I have the email address on your account, please?

  3. Caller

    It's sarah.kim@example.com.

  4. Agent

    Thanks, Sarah. The payment for the 3rd was returned by your bank for insufficient funds. The next collection is scheduled for the 17th. Would you like me to send you a link to update anything before then?

New direct debit plan on the phone

  1. Caller

    I'd like to pay my plumbing service plan by direct debit instead of card.

  2. Agent

    Happy to set that up. Can I take your full name and the postcode for the account?

  3. Caller

    James Okafor, postcode M14 6QT.

  4. Agent

    Thank you, James. The plan is £45 a month, starting on the 1st. I'll set up the direct debit now and you'll get a confirmation email within a few minutes.

Outbound reminder about a failed collection

  1. Agent

    Hello, this is a call from Brightside Studio about your monthly studio hire. Am I speaking with Priya Nair?

  2. Caller

    Yes, that's me.

  3. Agent

    Your payment of $180 did not clear last Friday. Would you like to retry it now, or move the date to next week?

  4. Caller

    Let's move it to Monday, the 14th.

  5. Agent

    Done. The collection is now set for Monday the 14th. Thank you, Priya.

How to connect GoCardless MCP

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect GoCardless MCP

    From Integrations in the dashboard, choose GoCardless MCP and enter the connection details from your GoCardless MCP account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the GoCardless MCP actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or only afterwards?

Your agent works during the call. It can look up details and make approved changes while the caller is still on the line, and it logs everything in GoCardless.

What do I need to connect GoCardless MCP?

You need a GoCardless account and its credentials from the GoCardless settings. Sign in to the AgentCalls dashboard, open Tools, and connect GoCardless MCP with those details.

Which AgentCalls plan includes this integration?

Tool integrations, including GoCardless MCP, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with GoCardless MCP.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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