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Let your agent look up gift cards, balances and orders while it talks to callers.

Gift Up! lets your business sell, manage and redeem gift cards online. Once connected to AgentCalls, your agent can check gift card records, look up items and locations, and answer questions about recent transactions during a call. Callers get accurate answers in seconds, and your team stays focused on in-store and high-value work. Connect Gift Up! with your own credentials from its settings, and your agent works within the access you choose.

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What your agent can do with Gift Up!

  • Look up gift card details and remaining balances during a call
  • Answer questions about items and item groups currently for sale
  • Share your store locations and company details with callers
  • Check recent transactions to help with refund and order questions
  • Confirm which team users have access to the account when needed

Gift Up! exposes 44 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Gift card balance check

  1. Caller

    Hi, I received a gift card from my sister last month. Can you tell me what's left on it?

  2. Agent

    Of course. Can I have the gift card number, please? It's printed on the card or in the email she sent you.

  3. Caller

    It's GC-48213-7750.

  4. Agent

    Thanks, Rachel. That card has a remaining balance of $62.40 and it doesn't expire until next March. Would you like to use it for a booking?

Gift card purchase question

  1. Caller

    Do you still have the $100 gift cards for the spa in stock?

  2. Agent

    Yes, we do. The Spa Day gift card is available in the Experiences group, and we have two locations that sell it, downtown and Riverside.

  3. Caller

    Great, which one is open later on Saturday?

  4. Agent

    Riverside is open until 8 p.m. on Saturdays. Downtown closes at 6 p.m. I can send you the Riverside address by text if that helps.

Order follow-up after a refund

  1. Caller

    Hi, I was charged twice for my gift card order on the 14th. Can someone look into it?

  2. Agent

    I'm sorry about that. I can see the transactions from the 14th. Let me check the report for the order that matches your name and amount.

  3. Caller

    It was for $150, paid on Tuesday afternoon.

  4. Agent

    I found two charges of $150 that day. I've noted it for the billing team, and they'll confirm the refund to your card within two business days. Is the email on the order still the best way to reach you?

How to connect Gift Up!

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Gift Up!

    From Integrations in the dashboard, choose Gift Up! and enter the connection details from your Gift Up! account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Gift Up! actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All E-commerce & payments integrations

Questions, answered.

Does the agent work during the call or only after it?

Your agent uses Gift Up! during the call. It can look up gift cards, items, locations and transactions while the caller is on the line, so answers come back in the same conversation.

What do I need to connect Gift Up!?

You need an account with Gift Up! and your own credentials from its settings. Sign in to the AgentCalls dashboard, open Integrations, choose Gift Up!, and add your details. Your agent then only uses the access you grant.

Which plan includes this integration?

Integrations with tools like Gift Up! are included from the Growth plan. Lower plans can still take calls, but connecting tools requires Growth or above.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Gift Up!.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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