Inbound call: personalized greeting for a salon
- Caller
Hi, my name is Ayesha. I'd like to book a color appointment for Saturday.
- Agent
Hi Ayesha, thanks for calling. Let me check Saturday for you. Do you prefer the morning or the afternoon?
- Caller
Afternoon, if you have anything after two.
- Agent
We have a 2:30 with Maya. Shall I book that for you under Ayesha?