Start free

Let your phone agent check Gelato stock, look up orders and track shipments.

Connect Gelato to AgentCalls and your phone agent can answer order questions while the caller is on the line. It can look up an order by its ID, report the current fulfillment status and shipment tracking, and check whether a product is in stock in a given region. With your approval, it can also create a draft order for you to review, or cancel a regular order before production moves too far. Connect Gelato with the credentials from your Gelato settings, under the Growth plan or higher.

Start freeSee pricing

What your agent can do with Gelato

  • Look up an order and read its status, shipment tracking and totals during the call
  • Check regional stock for the products a customer asks about
  • Browse product details such as sizes, weights and printable areas
  • Create a draft order for you to review before anything enters production
  • Cancel a regular order on request, once the order is confirmed

Gelato exposes 13 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Order status while the customer is on the line

  1. Caller

    Hi, I placed an order last Tuesday for twelve canvas prints. Where is it now?

  2. Agent

    Sure, can I have the order ID from your confirmation email?

  3. Caller

    It's GLT-48213.

  4. Agent

    Thanks. It's in production and shipped yesterday. The tracking number is in your inbox, and delivery is expected Friday.

Checking stock before a large order

  1. Caller

    I need 50 A4 matte posters for a student event on Saturday. Do you have them in stock for the UK?

  2. Agent

    Let me check that for you. The A4 matte poster is in stock in the UK region right now.

  3. Caller

    Great. Can you set up a draft order for me?

  4. Agent

    Yes, I've created a draft with 50 posters. Nothing goes into production until you confirm it. I'll send the summary to your email.

Cancelling an order that has not started

  1. Caller

    I ordered a mug set this morning by mistake. Can you cancel it?

  2. Agent

    I can help. Which order is it? Please read me the ID.

  3. Caller

    GLT-51906, the two-mug bundle.

  4. Agent

    I've checked it. It hasn't entered production, so I've cancelled it. You won't be charged for it.

How to connect Gelato

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Gelato

    From Integrations in the dashboard, choose Gelato and enter the connection details from your Gelato account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Gelato actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

ShopifyE-commerce & paymentsShopify is an e-commerce platform. This toolkit is GraphQL-first for new Admin API automations while retaining legacy…StripeE-commerce & paymentsStripe offers online payment infrastructure, fraud prevention, and APIs enabling businesses to accept and manage…CoinbaseE-commerce & paymentsCoinbase is a platform for buying, selling, transferring, and storing cryptocurrency.Jungle ScoutE-commerce & paymentsJungle Scout assists Amazon sellers with product research, sales estimates, and competitive insights to optimize…NetsuiteE-commerce & paymentsNetSuite by Oracle is a cloud-based ERP suite that combines accounting, CRM, e-commerce, and inventory management for…Zoho InventoryE-commerce & paymentsZoho Inventory helps businesses track stock, manage orders, and sync inventory across multiple sales channels…

All E-commerce & payments integrations

Questions, answered.

Does Gelato work during the call or only afterwards?

Your agent uses Gelato during the call. It can look up an order, check stock or create a draft while the caller is still on the line, and it sends a summary afterwards.

What do I need to connect Gelato?

You need a Gelato account and its credentials from the Gelato settings. Sign in to the AgentCalls dashboard, open the tools section and add Gelato.

Which plan includes the Gelato integration?

Tool integrations, including Gelato, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Gelato.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

Start freeSee pricing