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Look up sessions, users and privacy settings in FullStory during a call.

Your agent can read and update the FullStory data your team already relies on while it talks to a caller. It can look up a user or session, add a timeline annotation at the moment a customer raises an issue, and check the status of an export. Your team stays in control of privacy rules. The agent can read them, and changes to recording or masking settings remain under your review in FullStory. Connect your FullStory account in the AgentCalls dashboard, and your agent can use it from the first call.

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What your agent can do with FullStory

  • Look up a user or account in FullStory when a caller gives an email or user ID
  • Add a timeline annotation to mark a point in time when a customer reports a problem
  • Check the status of an export or a segment operation and report back to the caller
  • Read account and organization details to confirm which FullStory workspace is in use
  • Pass a summary of the call to your team so the matching session can be reviewed later

FullStory exposes 30 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer reports a checkout problem

  1. Caller

    Hi, I tried to pay twice on your site this morning and my card was charged two times.

  2. Agent

    I'm sorry about that. Can I have the email address you used on the account?

  3. Caller

    It's maria.lopez@example.com.

  4. Agent

    Thanks. I've found your user record and added a note to the session timeline for 9:14 AM, so our team can review exactly what happened. Someone will email you by end of day.

Support lead checks an export

  1. Caller

    Did the export we requested on Monday finish? It was for the March sessions.

  2. Agent

    Let me check. The export for March sessions completed yesterday at 4:40 PM and is ready in your FullStory workspace.

  3. Caller

    Great, can you send the link to my team?

  4. Agent

    I've added a note to the request with your team's name, so the owner can share it from FullStory.

Follow-up after a product issue

  1. Agent

    Hello, this is Sam calling from Harbor Dental. We're following up on the booking problem you reported on Tuesday.

  2. Caller

    Yes, the confirmation page kept loading. Has it been fixed?

  3. Agent

    Our team has reviewed the session recordings from that day, and the fix went live on Thursday. Would you like me to book you a new appointment now?

  4. Caller

    Yes please, for next Monday at 10 AM.

How to connect FullStory

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect FullStory

    From Integrations in the dashboard, choose FullStory and enter the connection details from your FullStory account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the FullStory actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or after it?

Both. During a call, your agent can look up records and add annotations in real time. After the call, it can pass a summary to your team and log the outcome.

What do I need to connect FullStory?

You need a FullStory account and an API key from its settings. Sign in to the AgentCalls dashboard, choose FullStory and enter your connection details. Integrations are included from the Growth plan.

Can the agent change privacy or recording settings?

Changes to privacy and recording rules are sensitive, so your agent does not change them on a call. You can review and confirm any such change in FullStory.

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Put your agent to work with FullStory.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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