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Fleetio on the phone: check vehicles, log fuel and report issues during a call.

Connect Fleetio and your agent can work with your fleet while the caller is still on the line. It can find a vehicle, check its status, log a fuel fill-up or a meter reading, and report a problem for a vehicle or piece of equipment. It can also add a new contact or vehicle, and close or reopen an issue when a repair is confirmed. Your agent follows the same rules as your team in Fleetio, so meter readings are checked against the vehicle's history before they are saved. Connect Fleetio from your AgentCalls dashboard in a few minutes using your own Fleetio settings.

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What your agent can do with Fleetio

  • Log fuel entries and meter readings for vehicles during or after a call
  • Report issues for vehicles or equipment with priority and assignment
  • Create new vehicles and contacts from details the caller gives
  • Close, resolve or reopen issues once a repair is confirmed

Fleetio exposes 34 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Driver reports a problem with a van

  1. Caller

    Hi, this is Marcus with the Riverside crew. Van 14 is making a grinding noise when I brake.

  2. Agent

    Thanks, Marcus. I'll report that on Van 14 now. Is it safe to keep driving it today?

  3. Caller

    I'd rather not. Can you mark it high priority?

  4. Agent

    Done. I've logged a high priority issue on Van 14 and assigned it to the maintenance team. They'll contact you by the end of the day.

Fuel log after a refill

  1. Caller

    Sofia here. I just filled up Truck 3 at the depot. It's at 84,210 miles.

  2. Agent

    Got it, Sofia. How many gallons did you put in?

  3. Caller

    Forty-two point five.

  4. Agent

    Thanks. I checked the mileage against the last reading, and it's higher, so I've saved the fuel entry for Truck 3 at 84,210 miles.

Customer asks for a repair update

  1. Caller

    Hello, I'm calling about the hydraulic lift repair from last Tuesday. Has it been finished?

  2. Agent

    Let me look that up. The issue shows as open with a note that parts are on order. Would you like me to leave a message for the workshop?

  3. Caller

    Yes, please ask them to call me Thursday morning at 9:30.

  4. Agent

    I've added that to the issue and flagged it for the workshop. You'll hear from them Thursday before 9:30 if the parts arrive.

How to connect Fleetio

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Fleetio

    From Integrations in the dashboard, choose Fleetio and enter the connection details from your Fleetio account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Fleetio actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up vehicles and issues while the caller is on the line, and it can log fuel entries, meter readings and issues during the call. It records what was agreed so your team sees it in Fleetio straight away.

What do I need to connect Fleetio?

You need an account in Fleetio with the permissions you want the agent to use. Sign in from the AgentCalls dashboard, enter your Fleetio connection details from Fleetio's settings, and choose which actions the agent may take.

Which plan includes the Fleetio integration?

Integrations, including Fleetio, are included from the Growth plan.

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Put your agent to work with Fleetio.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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