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Take print orders by phone, from your FinerWorks account.

FinerWorks is a print lab for fine art and photography. With FinerWorks connected to AgentCalls, your agent can answer callers who want prints, check what product types and styles are available, quote shipping before anything is committed, and place up to five orders during the call. Your agent can also add images to your FinerWorks library, so a client's photos are ready for their next order. Connect your FinerWorks account once from your AgentCalls dashboard and your agent can start working with your catalog.

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What your agent can do with Finerworks

  • Quote shipping options for one or several orders before the customer confirms
  • Look up available product types and style options so the caller can choose a print
  • Submit up to five new print orders with customer and line-item details gathered on the call
  • Add up to five images with metadata to your FinerWorks library after a client sends them

Finerworks exposes 33 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Booking a print order by phone

  1. Caller

    Hi, I'd like to order two 16 by 20 prints of my landscape series. Can you help?

  2. Agent

    Of course. Do you want them on fine art paper or canvas?

  3. Caller

    Fine art paper, matte finish, please. Ship them to 42 Cedar Lane, Portland.

  4. Agent

    Got it. Shipping to Portland is about 9 dollars for both prints. Shall I place the order now?

  5. Caller

    Yes, go ahead.

Checking product options

  1. Caller

    What sizes do you offer for gallery-wrapped canvas?

  2. Agent

    We have 8 by 10, 11 by 14, 16 by 20 and 24 by 36 inches. Which size are you thinking of?

  3. Caller

    The 24 by 36. How long does shipping usually take to the UK?

  4. Agent

    I can get a shipping quote for the UK address right now. What is the postcode?

Following up on uploaded photos

  1. Agent

    Hello Maria, this is calling from Lumen Studio about the photos you sent over yesterday.

  2. Caller

    Oh good, did they come through?

  3. Agent

    They did. I have added all five to your print library, so you can reorder any of them without sending files again.

  4. Caller

    Perfect, thank you. I'll order the sunset one next week.

How to connect Finerworks

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Finerworks

    From Integrations in the dashboard, choose Finerworks and enter the connection details from your Finerworks account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Finerworks actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with FinerWorks during the call or after it?

Both. During a call, your agent can look up product types, quote shipping and submit orders. Image uploads and other tasks can also be run as part of a call, so the work is done before the caller hangs up.

What do I need to connect FinerWorks?

You need an active FinerWorks account. Enter your own FinerWorks credentials from its settings in the AgentCalls dashboard, then run the credential test to confirm they work.

Which plan includes the FinerWorks integration?

Integrations, including FinerWorks, are included from the Growth plan.

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Put your agent to work with Finerworks.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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