Explaining a service process
- Caller
I'm not sure how your onboarding works. Do I have to come in for every step?
- Agent
Good question. Let me draw it out for you. There are three steps: sign up online, a short video call, then your first session. Do you want me to open the diagram so you can follow along?
- Caller
Yes please.
- Agent
Done. You can see the three steps on screen now. Only the first session needs you in person.