Caller asks about a recent charge
- Caller
Hi, I see a charge from last Tuesday that I don't recognize. Can you check it?
- Agent
Of course. Can I have the email address on your account, please?
- Caller
It's dana.rivera@example.com.
- Agent
Thanks, Dana. I found a charge of $48.00 on Tuesday, March 4, for a monthly plan renewal. Would you like me to leave a note on your account for the team to review?