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CRM & sales

Enrich Layer

Enrich Layer data lookups, during the call.

Connect Enrich Layer to AgentCalls and your agent can look up people and companies while it talks to a caller. It can find a company's profile from its domain, pull a structured profile for a person from a LinkedIn or social URL, or find the profile linked to a phone number or email address. Use it to qualify inbound leads, prepare for outbound calls, and check your credit balance before spending. Lookups cost Enrich Layer credits, and your agent checks your balance first.

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What your agent can do with Enrich Layer

  • Resolve a company's LinkedIn profile from its domain or name, so your agent can confirm who a caller works for
  • Pull a structured company or person profile from a LinkedIn, Twitter/X, or Facebook URL during a call
  • Find a person's social profiles from a work or personal email address or a phone number
  • Look up the right contact at a named company by role, such as Head of Operations at a given firm
  • Check your Enrich Layer credit balance before running paid lookups

Enrich Layer exposes 9 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound lead qualification

  1. Caller

    Hi, I'm Dana Whitfield from Northline Logistics. We're looking at your service for our fleet in Leeds.

  2. Agent

    Thanks for calling, Dana. Let me pull up Northline Logistics so I have the right details in front of me.

  3. Agent

    Got it. You're a 60-person freight company, and I can see your team is in the operations and dispatch space. What's the main thing you want to solve this quarter?

  4. Caller

    Scheduling drivers across three depots. I'd like to talk to someone next week.

  5. Agent

    Tuesday at 10:30 or Thursday at 2:00 with our account lead. Which works better?

Prepping an outbound call

  1. Agent

    Hello, this is Sam calling from Brightside Dental on behalf of Dr. Ahmed. Am I speaking with Maya Ortiz?

  2. Caller

    Yes, this is Maya.

  3. Agent

    Maya, I saw you're the practice manager at Harbor Family Clinic. We help clinics reduce no-shows with automated reminders. Do you have two minutes?

  4. Caller

    Sure, go ahead.

  5. Agent

    Great. Our reminders go out by text the day before and cut missed appointments by about a fifth for clinics your size. Can I send you a short summary and book a quick demo?

Looking up a contact by role

  1. Caller

    Can you tell me who handles procurement at Vantage Foods? I'm calling about a supplier listing.

  2. Agent

    Let me check the company and find the procurement lead for you.

  3. Agent

    I found a match. Vantage Foods has a procurement manager, Priya Raman. I can take your name and number and ask her to call you back today. Would that help?

  4. Caller

    Yes, please. My name is Tom Keller, 555 0142.

  5. Agent

    Thanks, Tom. I've noted your request and passed it to the team. Someone will reach out before 5 pm.

How to connect Enrich Layer

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Enrich Layer

    From Integrations in the dashboard, choose Enrich Layer and enter the connection details from your Enrich Layer account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Enrich Layer actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Enrich Layer during the call or after it?

Both. Your agent can run lookups while a caller is on the line, and it can also use them to prepare for outbound calls or to add notes to a record afterwards.

What do I need to connect Enrich Layer?

An Enrich Layer account and its credentials from the tool's settings. Enter them in the AgentCalls dashboard under Integrations. Integrations are included from the Growth plan.

Will lookups use up my Enrich Layer credits?

Yes. Each lookup uses Enrich Layer credits according to its type. Your agent checks your credit balance before running paid lookups, so you can keep costs under control.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Enrich Layer.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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