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CRM & sales

EnforcedFlow

Route every call to the right person on your EnforcedFlow team.

EnforcedFlow routes work across your teams using round-robin groups, agent criteria, availability and email assignments. Connect your EnforcedFlow account to AgentCalls and your agent can check who is available, pick the next agent in a group that matches the caller's need, and keep agent details up to date during the call. Your team gets the lead or request without a transfer loop or a missed follow-up. Connection uses your own EnforcedFlow credentials, set up from the tool's settings and signed in from the AgentCalls dashboard.

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What your agent can do with EnforcedFlow

  • Pick the next available agent in a round-robin group, based on the criteria you set
  • See which agents are active in a group and what routing fields they carry
  • Look up a group's routing requirements before the agent asks the caller for details
  • Create or update an agent record during the call, matched on a precise filter
  • Know which round-robin groups your connected account can access

EnforcedFlow exposes 5 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound sales enquiry routed to the next rep

  1. Caller

    Hi, I'm looking at a fleet of ten vans and I need someone who handles commercial accounts.

  2. Agent

    Thanks for calling. Let me find the right person for commercial fleets. Can I take your company name and a good number to reach you?

  3. Caller

    It's Harlow Freight, and 07700 900142 is best.

  4. Agent

    Got it. I've passed you to our commercial team. A sales rep named Priya will call you back within the hour.

Support request matched to an agent with the right skills

  1. Caller

    My billing portal is showing a double charge from last Tuesday.

  2. Agent

    I'm sorry about that. I'll route you to someone on our billing team who can look at it today. May I have the email on the account?

  3. Caller

    It's dana.m@brightlane.co.

  4. Agent

    Thank you. A billing specialist has been assigned and will email you before 5 pm today.

Outbound follow-up to a new lead

  1. Agent

    Hello, this is calling for Greenway Dental about the consultation request you sent on Monday. Is now a good time?

  2. Caller

    Yes, go ahead.

  3. Agent

    Thanks. I've updated your record and assigned you to Marcus, who covers your area. He can book you in for Thursday at 10:30 if that works.

  4. Caller

    Thursday at 10:30 is fine.

How to connect EnforcedFlow

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect EnforcedFlow

    From Integrations in the dashboard, choose EnforcedFlow and enter the connection details from your EnforcedFlow account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the EnforcedFlow actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the integration work during the call or after it?

Both. Your agent can select an agent, look up group details and update records while the caller is still on the line. It can also run follow-up calls that use the same routing.

What do I need to connect EnforcedFlow?

An EnforcedFlow account with access to the round-robin groups you want to use. Add your EnforcedFlow credentials from its settings, then sign in from the AgentCalls dashboard.

Which plan includes the EnforcedFlow integration?

Integrations, including EnforcedFlow, are included from the Growth plan.

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Put your agent to work with EnforcedFlow.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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