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Connect Encodian to your phone agent for document and file tasks on every call.

Encodian gives your agent 69 document, file and data actions. During a call your agent can decode and encode file content, compare text, hash data, unzip packages, check file properties, resize images and move files between containers. Connect your Encodian account once from the AgentCalls dashboard and your agent can use these actions while it talks with your customers.

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What your agent can do with Encodian

  • Check file properties and confirm a document was received before the call ends
  • Move, rename or retrieve a file in storage while a caller waits on the line
  • Resize an image a customer sends you to the size your team needs
  • Unzip a package a customer uploads and find the file they mean
  • Compare text or hash data to confirm two records match

Encodian exposes 69 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound: a customer asks for a signed form

  1. Caller

    Hi, I signed the onboarding form last week. Can you tell me if you received it?

  2. Agent

    Sure, let me check. Can I have the name on the file or the date you sent it?

  3. Caller

    Maria Lopez, sent it on Tuesday.

  4. Agent

    Found it, Maria. It was received on Tuesday and filed to your client folder. I can email you a copy now if you like.

Lookup: a customer sends a zipped set of photos

  1. Caller

    I emailed you a zip with the damage photos from the kitchen. Did it come through?

  2. Agent

    It did. I can see the archive and it contains twelve files. Do you want the three larger images resized so they are easier to send to your insurer?

  3. Caller

    Yes, please. Make them about half size.

  4. Agent

    Done. Those three are resized to fifty percent and saved in your claims folder.

Outbound: follow up on a missing document

  1. Agent

    Hello, this is calling from Brightside Accounting for Daniel Okafor. We are missing your signed tax authorization form.

  2. Caller

    Oh, I thought I sent that already.

  3. Agent

    Our records show we have not received it yet. Would you like me to send the upload link to your phone by text?

  4. Caller

    Yes, go ahead.

  5. Agent

    Sent. Once it arrives I will move it into your file and confirm with you by email.

How to connect Encodian

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Encodian

    From Integrations in the dashboard, choose Encodian and enter the connection details from your Encodian account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Encodian actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Documents, notes & files integrations

Questions, answered.

Does the integration work during the call or after it?

Both. Your agent can use Encodian actions while a call is in progress, for example to check a file or move it. It can also run tasks after the call ends.

What do I need to connect Encodian?

You need an Encodian account with its own credentials. Sign in to your AgentCalls dashboard, open Integrations, select Encodian and enter your credentials from the Encodian settings page.

Which AgentCalls plan includes this integration?

Integrations are included from the Growth plan. Smaller plans can view the Encodian setup but cannot connect it until you upgrade.

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Put your agent to work with Encodian.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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