Dromo

Let your agent look up Dromo spreadsheet uploads during a call.

Dromo is a spreadsheet importer that lets your customers match columns, fix errors and upload clean data. With Dromo connected to AgentCalls, your agent can check the status of an upload while on the phone, find the files a customer sent, and answer questions about them without a staff member digging through the dashboard. Connect your Dromo account once from the AgentCalls dashboard and your agent can use it on every call.

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What your agent can do with Dromo

Look up recent spreadsheet uploads for a customer or account during a call
Check whether an import finished, failed or still needs review
Find a specific upload by name, date or status when a caller asks about it
Pull a list of uploads to answer how many files were submitted this week

Dromo exposes 8 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks if their import went through

Caller
Hi, I uploaded our customer list yesterday morning but I never got a confirmation. Did it go through?
Agent
Sorry about that. Let me check. I see a file called customers_march.xlsx uploaded yesterday at 9:42 AM. It finished processing, with 214 rows imported and 3 rows flagged for review.
Caller
What are the three flagged rows?
Agent
They are missing postal codes. I can send you a link to fix them, or our team can follow up by email this afternoon. Which would you prefer?

Customer checks upload history

Caller
Can you tell me how many files we've uploaded this month?
Agent
Yes. Your account has 12 uploads since the first of the month. Nine finished cleanly, two needed corrections, and one is still processing.
Caller
Which one is still processing?
Agent
It is inventory_update_v2.csv, started about ten minutes ago. It should be done shortly.

Outbound follow-up on a stuck import

Agent
Hello, this is calling from the Brightside Supplies team about your product upload. Do you have a few minutes?
Caller
Sure, go ahead.
Agent
Our records show the file you started on Tuesday was never finished. Would you like to complete it now? I can walk you through the last two steps.
Caller
Yes, I thought I had finished it. Let's do it.

How to connect Dromo

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Dromo
From Integrations in the dashboard, choose Dromo and enter the connection details from your Dromo account settings.
3
Choose the actions
In the agent editor, enable the Dromo actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Dromo during the call or only afterwards?

Both. During a call your agent can look up uploads and their status in real time. It can also use Dromo data later when you set up follow-up calls or summaries.

What do I need to connect Dromo?

You need an active Dromo account. Sign in to the AgentCalls dashboard, open Integrations, choose Dromo and enter your Dromo credentials from its settings. The connection takes a few minutes.

Which AgentCalls plan includes Dromo?

Integrations, including Dromo, are included from the Growth plan and above.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Dromo.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.