Debitura

Give your phone agent live access to Debitura cases, payments and tasks.

Debitura helps creditors manage debt collection cases, payments and open tasks. With AgentCalls connected to Debitura, your agent can check whether a debtor's case is on file, read its status and recent payments, and list open tasks for your team, all during the call. It can also check whether Debitura covers a proposed jurisdiction and amount before a case is opened, and create a division for a new office. Connect your Debitura account from its settings and the agent works with the tools you already use.

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What your agent can do with Debitura

Look up a case by Debitura ID, Debitura reference or your own creditor reference during a call
Read a case's timeline, recent payments and any open tasks while on the phone
Check whether Debitura covers a proposed debtor jurisdiction and amount before a case is opened
List open tasks for your team and hand over the right item to a person
Create a creditor division with its company, address and office contact

Debitura exposes 11 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Creditor asks about a case status

Caller
Hi, I'm calling about our case for Northline Logistics. The reference is CR-40821. Can you tell me where it stands?
Agent
Of course. I can see case CR-40821. It is open, with two payments received this month totalling 3,450 pounds. There is one open task, a request for updated proof of debt.
Caller
Good. Can you tell me the date of the last payment?
Agent
The last payment came in on the 14th, for 1,950 pounds. I can send the full timeline to your email if you would like it.

Checking coverage before opening a case

Caller
We want to send a case for a debtor in Leeds, around 4,800 pounds. Will Debitura take it?
Agent
Let me check that. Debitura covers the Leeds jurisdiction for an amount of 4,800 pounds, and a partner is matched for it.
Caller
And the power of attorney is in place?
Agent
Yes, the power of attorney status is confirmed. Your debt collection agreement status is a separate check, which your team can review in the Debitura portal.

Outbound reminder about open tasks

Agent
Hello, this is a call from your collections team. You have three open tasks waiting in Debitura, and the oldest is a request for updated proof of debt on case CR-40821.
Caller
Thanks. Can you read me the others?
Agent
The second is a payment plan confirmation for case CR-40977, and the third is a contact update for a debtor in Manchester. Would you like me to flag them for the team?

How to connect Debitura

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Debitura
From Integrations in the dashboard, choose Debitura and enter the connection details from your Debitura account settings.
3
Choose the actions
In the agent editor, enable the Debitura actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Debitura during the call or only afterwards?

During the call. Your agent can look up cases, read payments and list open tasks while the caller is on the line. It can also check coverage before a case is opened.

What do I need to connect Debitura?

A Debitura account with the credentials from its settings. Sign in from the AgentCalls dashboard and enter them there. Your agent then has access to the actions your account allows.

Which plan includes this integration?

Integrations are included from the Growth plan. Debitura works on any plan from Growth upward.

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Put your agent to work with Debitura.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.