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Connect Databox to your phone agent and keep your dashboards current from every call.

Databox collects data from your tools and turns it into reports you can track from any device. With AgentCalls, your agent can work with your Databox data sources and datasets during a call. It can push new records into a dataset, confirm that an update was ingested, and tidy up sources you no longer use. Your team keeps one source of truth, and the agent keeps it fed.

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What your agent can do with Databox

  • Push call summaries, leads and order counts into a Databox dataset as records arrive
  • Check whether a data ingestion succeeded before confirming a result to a caller
  • Create a new data source or dataset for a new location, team or campaign
  • Remove outdated datasets or data sources when you retire a report

Databox exposes 7 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Logging a qualified lead from an inbound call

  1. Caller

    Hi, I'm interested in the spring package. Can someone send me pricing?

  2. Agent

    Of course. May I take your name and email so I can send it over today?

  3. Caller

    It's Maya Chen, maya@chenstudio.com.

  4. Agent

    Thanks, Maya. I've added you as a new lead in our sales dataset, and the pricing sheet is on its way to your inbox.

Checking yesterday's sales figures for a manager

  1. Caller

    Can you tell me how many orders we logged yesterday from the phone channel?

  2. Agent

    Yes. Our Databox sales dataset shows 42 phone orders yesterday, with 39 confirmed so far.

  3. Caller

    Good. Can you make sure the three pending ones are recorded?

  4. Agent

    I've confirmed the ingestion status for those three. They're in the dataset now, and the total is updated.

Outbound follow-up after a service visit

  1. Agent

    Hello, this is Riverside Dental calling for James Okafor. Is this a good time for a quick check-in?

  2. Caller

    Sure, go ahead.

  3. Agent

    Thanks, James. Your cleaning on the 14th went well. We've recorded your visit and your next appointment is due in six months.

  4. Caller

    Perfect, thanks for letting me know.

How to connect Databox

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Databox

    From Integrations in the dashboard, choose Databox and enter the connection details from your Databox account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Databox actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Databox during the call or after it?

Both. Your agent can push records, check ingestion status and look up details while the caller is on the line. It can also log a call summary as soon as the call ends.

What do I need to connect Databox?

You need a Databox account and its credentials from your Databox settings. Sign in from the AgentCalls dashboard, choose Databox and enter your details. You can disconnect at any time.

Which plan includes Databox?

Integrations, including Databox, are included from the Growth plan.

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Put your agent to work with Databox.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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