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Give your callers the right short link, read straight from your Cutt.ly account.

AgentCalls connects to Cutt.ly so your agent can look up the links you have already shortened during a call. When a caller asks for the link to a menu, a booking page or a promotion, your agent finds the most recent matching short link and reads it back or sends it by text. Your agent can also check that a link is live before sharing it. Connect your Cutt.ly account from its settings, and your agent will only see the links in that account.

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What your agent can do with Cutt.ly

  • Look up your most recently shortened links during a call
  • Read back a short link and its destination so callers get the right page
  • Send a short link to a caller by text after the call
  • Answer questions about where a campaign link points
  • Connect with your own Cutt.ly account credentials from the Cutt.ly settings page

Cutt.ly exposes 2 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks for the booking link

  1. Caller

    Hi, I was told I could book a cleaning online. Do you have a link?

  2. Agent

    Yes, our booking page is cutt.ly slash bookclean. I can text it to this number right now if that helps.

  3. Caller

    Please do, thanks.

  4. Agent

    Done. You should have it in a moment. Is there anything else I can help you with today?

Checking a promotion link

  1. Caller

    I saw a flyer for 20 percent off new patients. What link goes with that?

  2. Agent

    Let me check. The newest link for that offer is cutt.ly slash newpatient20, and it goes to our online intake form.

  3. Caller

    Great, so I can fill that out before I come in?

  4. Agent

    Yes. Would you like me to book your first visit for Thursday at 10 am while we are on the phone?

Outbound follow-up with the review link

  1. Agent

    Hello Maria, this is Sam from Harbor Dental calling about your visit last Tuesday. Thank you for coming in.

  2. Caller

    Oh hi, thanks for calling.

  3. Agent

    We would appreciate a quick review. The link is cutt.ly slash reviewharbor, and I can send it to your phone now.

  4. Caller

    Sure, send it over.

How to connect Cutt.ly

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Cutt.ly

    From Integrations in the dashboard, choose Cutt.ly and enter the connection details from your Cutt.ly account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Cutt.ly actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Cutt.ly during the call or after it?

Both. During a call your agent can look up your recent short links and read them back. After a call it can send a link by text if the caller asks.

What do I need to connect Cutt.ly?

You need your own Cutt.ly account. Copy the credentials from its settings page and add them in the AgentCalls dashboard. You then sign in to AgentCalls to confirm the connection.

Which plan includes this integration?

Tool integrations, including Cutt.ly, are included from the Growth plan.

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Put your agent to work with Cutt.ly.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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